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  • July 24, 2017 at 9:45 am #828922
    ericvanheesen

    Hi there,

    I face also some problems with our website when we update to the new version of Woocommerce. We have now the live website running without the updates, but also a test environment with the updated version of Woocommerce.

    On the test environment the checkout page looks weird. There’s no sidebar anymore and everything is stretched to the full width of the screen. Could you please help fixing this issue?

    July 25, 2017 at 8:27 am #829432
    John Torvik

    Hey Eric,

    Try to disable all the plugins to check if there`s some conflict.

    Best regards,
    John Torvik

    July 25, 2017 at 9:30 am #829482
    ericvanheesen

    Hey John,

    I already did and the conflict comes with the Woocommerce plugin.

    July 25, 2017 at 12:29 pm #829602
    ericvanheesen

    Meaning to say: the problem still exists. What can I do?

    July 27, 2017 at 8:44 am #830505
    ericvanheesen

    Hello? Can somebody help me on this please?

    July 29, 2017 at 10:20 am #831426
    Victoria

    Hi ericvanheesen,

    Could you please describe in more detail, hoe to reproduce the issue? I added a course and the checkout page has a sidebar in all languages. (screenshot in private)

    Best regards,
    Victoria

    July 31, 2017 at 11:48 am #832069
    ericvanheesen

    Hi Victoria,

    Thank you for your answer. Because the support on this forum took quite a while we hired a freelancer to have a look at this problem. So meanwhile there have been some changes.

    But still we face problems and the freelancer couldn’t fix it neither. As you could see there’s no button anymore to proceed to the payment and also the checkbox of the general terms and conditions disappeared. Furthermore the full width header image won’t show.

    August 2, 2017 at 11:08 am #833332
    ericvanheesen
    This reply has been marked as private.
    August 3, 2017 at 9:57 pm #834045
    Basilis

    Hi,

    Theme: Enfold
    Version: 4.0.7

    The Enfold version that is active is not the latest.
    That makes the template not work properly.

    Please do consider to update and most probably all your issues will be solved.

    Thank you

    Best regards,
    Basilis

    August 4, 2017 at 9:57 am #834247
    ericvanheesen

    Dear Basilis,

    Once again: you should look at the test website, because the live website obviously is not up to date (otherwise it wouldn’t work properly). The test website is and was up-to-date with version 4.1.2 of Enfold.

    Please help me out here.

    August 9, 2017 at 7:10 am #836186
    Ismael

    Hi,

    Thank you for the update.

    Please refrain from using full width elements inside the terms and condition page temporarily because it breaks the layout of the checkout page. We removed the full width slider in the terms and conditions page.

    We would like to apologize for the delay. We normally respond within 24 hours but in the wake of the latest theme update, we have received more inquiries than usual. Please be patient while we go through the rest of the queue. Thank you for your understanding.

    Best regards,
    Ismael

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