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  • June 1, 2023 at 5:35 pm #1409291
    petrab20

    I’ve installed a clean new WP installation with an empty database to set up a company multisite (4-5 websites in all, using subdirectory, not subdomain). Whereas Enfold worked fine with my design partner’s local multisite testsite (he bought his own license before, using »Local« under macOS 12.6.6 as testing environment ), he can’t bring Enfold to life on the newly installed testsite available online
    Theme preview does not work for neither Enfold theme nor Enfold child theme. We get »Es gab einen kritischen Fehler auf deiner Website. Erfahre mehr über die Problembehandlung in WordPress.« when previewing Enfold theme and a blank screen when previewing the Enfold child theme.
    All Enfold theme and child theme files are actual downloads from your website. WP installation is new & empty. No plugins, generative WP content only.

    June 2, 2023 at 9:11 am #1409365
    Rikard

    Hey petrab20,

    Could you share server error logs with us please? What version of the theme and PHP are you running?

    Best regards,
    Rikard

    June 2, 2023 at 10:09 am #1409372
    petrab20

    Hi Rikard,

    thanks for your immediate reply.
    The access log of 2023-06-01 is in the Private Content field.
    The theme version is 5.6.2 as downloaded immediately from your website before installation.
    PHP version is 8.1

    Kind regards,
    Petra

    June 3, 2023 at 12:04 pm #1409466
    Rikard

    Hi,

    Thanks for that, an access log is not really what we are looking for though. Do you have a log with only server errors maybe?

    Best regards,
    Rikard

    June 5, 2023 at 11:20 am #1409603
    petrab20

    Sorry, I had to set up that logging first. See private content for error log of today.
    Kind regards, petrab20

    June 5, 2023 at 4:26 pm #1409633
    Rikard

    Hi,

    Thanks for that. It looks like your installation doesn’t have enough memory, please try increasing it: https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

    Best regards,
    Rikard

    June 6, 2023 at 7:33 am #1409729
    petrab20

    Yes, that’s it. Thank you.

    June 6, 2023 at 1:06 pm #1409755
    Rikard

    Hi,

    Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

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