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Hi there! I don’t have a purchase key at hand (I maintain a website for a client, the site was made in 2015), but since some time an error accured: the images in LayerSlider WP sometimes don’t show up. On Firefox and Chrome on desktop it doesn’t work. On both these browsers on my iPhone they dó show up. When I open up the console it sometimes points to the https version of the image which doesn’t exist. Do you have an idea of what the problem could be, and of course, and idea on how to fix it? Is this a known problem?
I hope you can help, thanks in advance!
– LizzyHey Lizzy,
Have you tried disabling all active plugins to see if the issue resolves? Also, are you running the latest version of Enfold?
Best regards,
Jordan ShannonHi Jordan!
Sorry that my response is a bit late, holiday madness! :) Yes, I’ve disabled plugins and I’m all up to date. It didn’t resolve the problem, but now it seems to have resolved itself (as in: it works now). I’ve encountered this issue before and then it resolved itself as well. Still, I’d like to know what the issue is since I’d love it to work always and not have it be broken every now and then.
Did you or one of your customers encounter this problem before? If so, what was the issue then?
I was thinking that when I migrate the whole site to https it might be permanently resolved, do you think that’ll be a solution as well?
Cheers! Have a great Christmas!
– LizzyHey Lizzy,
Not really sure however it might be related to one of the plugins you are using. To provide you an accurate solution, i am afraid you are going to need to login to our support forum and start a new thread under Enfold sub forum. It would be great if you could retrieve purchase code from your client as you are going to need it in case you run into any other issues on future and need our assistance :)
Thanks! You too have a great Christmas!
Best regards,
YigitHi Yigit,
Yeah I’m not really sure either. I’ll ask my client for the purchase code :) Think I’ll need to renew the support though, since the theme was purchased years ago.
I’ll migrate the site to https first, if it doesn’t work after that I can always renew support and reach out for help :) Thanks!
Happy holidays,
– Lizzy
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