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AuthorPosts
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March 27, 2018 at 3:44 pm #933705
Hi there,
currently I have some problems with icons, buttons and separators after update to latest version of Enfold. Icons, buttons and separators are broken (e.g. separators are gone lost or – with icons – are looking weird).
In the private content box you will find the links to the websites: One is my actual website after restoring from latest backup, the second link is a subdomain I immediately set up after I found out that the update crashed my website.
I already tried disabling all plug-ins and my custom CSS, but nothing changed. Can you please urgently help? Thank you in advance.
Kind regards,
SophieMarch 27, 2018 at 8:18 pm #933856Hey Sophie,
If you recently updated enfold theme to 4.2.6 and get an error here is what you should do to resolve this issue:
1. Deactivate all plugins ( Which you mentioned you have already done but we recommend that plugins are deactivated it till the testing process is complete).
2. Update the PHP version being used by your hosting server to PHP 7 by getting in touch with your hosting company.
Access your site with FTP or log in to your control panel and access the site via File Manager and perform the below steps:
3. Replace the header.php file in wp-content/themes/enfold folder with an updated version of the header.php file.
4. Access your WordPress site root folder and rename the current .htaccess file to .htaccess.bak. Login to WordPress admin area go to settings > permalinks > select “Post name” and save changes.
5. Define a higher memory limit in WordPress and if possible increasing the memory on the hosting server.
To increase the WordPress memory limit please access wp-config.php file and add the below line
define('WP_MEMORY_LIMIT', '256M');
For a detailed explanation please check this link http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
and you can contact your service provider to increase the memory limit.If none of the above works for you please go ahead and delete the “enfold” folder in wp-content/themes/ and upload a fresh copy of the “enfold” theme files.
Best regards,
VinayMarch 30, 2018 at 7:41 pm #935427Hi Vinay,
thank you for your message. Memory limit already has 256MB, so I did everything as per the above, but unfortunately none of your suggestions helped. Any idea?
Kind regards,
SophieApril 2, 2018 at 7:24 am #935927Hi Sophie,
I see you have many files in your child theme. Did you update them with the fresh versions?
The issue here is that some files were moved to the new folders and old versions were not removed by the update process, you need to rename Enfold folder and update the new one via FTP.Best regards,
VictoriaApril 2, 2018 at 8:24 pm #936196Hi Victoria,
thank you for your reply. So, I updated all my files in Child Theme with fresh versions, but nothing changed (I modified them to my needs afterwards to get the changes and layout like before, but still broken the same). I also removed all my customs CSS in general settings, but nothing changed as well. The only thing I have to claim is your new style.css. In there you wrote not to edit the style.css and to use custom CSS in settings instead (in general settings it suddenly shows to use custom.css file).
So, still I could not resolve the problem and I urgently need your help.
Thank you in advance.
Kind regards,
SophieApril 3, 2018 at 9:04 am #936379Hi Sophie,
Please, go to the theme files via FTP, rename Enfold folder to Enfold_old and make a new folder with the fresh copy of the theme. Note, I am not talking about your child theme, this has to be done to the parent theme.
Css has nothing to do with the issue.
Best regards,
Victoria- This reply was modified 6 years, 8 months ago by Victoria.
April 3, 2018 at 7:59 pm #936755Thank you, Victoria. That didi it! But, your documentation in this video https://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/ deviates from your current solution. Just one small issue I now found out: When using browser Safari on iPad, a certain Google Font is displaying correctly. But when using Safari on MacBook Pro, the font is not showing up correctly. Can you help?
Thank you again and have a great day!
Kind regards,
SophieApril 4, 2018 at 8:14 am #937008Hi Sophie,
Ok, glad we got the update out of the way. Can you please be more specific which font is not loading properly? Could you please attach some screenshots of the issue?
Best regards,
VictoriaApril 5, 2018 at 1:45 pm #937737Hi Victoria,
please kindly find the links to screenshots in private content box. Do you have an idea what is happening here?
Thank you and kind regards,
SophieApril 5, 2018 at 1:57 pm #937751Hi Sophie,
Can you please give us the link to that page?
Best regards,
VictoriaApril 5, 2018 at 2:56 pm #937772Hi Victoria,
yes, please kindly find the link in private content box. Please kindly keep the link confidential.
Thank you and best regards,
SophieApril 9, 2018 at 5:52 am #938946Hi Sophie,
Could you please clear the cache, check again and get back to us.
Best regards,
VictoriaApril 9, 2018 at 2:38 pm #939242Hi Victoria,
I just found out that I need to install the font in the font library of the Mac and it is working now. I did not know before. Is this a normal behavior? Does that mean that everybody, wo has not installed a certain font on the Mac or elsewhere, is not able to see the font I have chosen for my theme?
Thank you for all your help, Victoria.
Kind regards,
SophieApril 10, 2018 at 7:43 am #939651Hi Sophie,
Yes, that is correct, if you did not upload and add the custom font to the website, the users that do not have the font on their computer will see the fallback font.
Best regards,
VictoriaApril 16, 2018 at 2:22 pm #942582Hi Victoria,
thank you for the information. I added the google font to functions.php as per this instruction https://kriesi.at/documentation/enfold/register-additional-google-fonts-for-theme-options/ and on all other devices it is working properly, but not in Safari on MacBook Pro.
Can you please help?
Thank you and kind regards,
SophieApril 17, 2018 at 10:56 pm #943288Hi,
That cant be. Google fonts are universal everywhere so they should be working properly
Can you clear your cache?Best regards,
BasilisApril 22, 2018 at 7:40 pm #945110Hi Basilis,
I cleared the cache, same problem. I don’t know what I am doing wrong. In Safari on iPad and iPhone it is working properly. If you should have any idea, I really would appreciate. If not, I would leave it like it is, even if it’s not that nice :-(.
Thank you for all your efforts.
Best regards,
SophieApril 23, 2018 at 7:57 pm #945518Hi,
Can you check with a different one, not yours?
normaly that is happening from cache so it is really strane that we do see that issue on the current installationBest regards,
BasilisApril 24, 2018 at 3:53 pm #945986Hi Basilis,
thank you for your reply. I tested it on a Windows 7 laptop of a friend of mine. On Internet Explorer 11 the Google font is not showing up, but on Firefox and Chrome it does.
It’s kind of strange :-( .
Kind regards,
SophieApril 26, 2018 at 1:15 am #946971Hi,
If it’s the Lato font family you recently added please also import the font in the style sheet.
Assuming you are using a child theme
Go to Appearance > Editor > style.css
Add the below line to the top of the stylesheet
@import url('https://fonts.googleapis.com/css?family=Lato');
If it is a different font you added please copy the import rule from google fonts and add it to the top.
Best regards,
VinayApril 27, 2018 at 2:49 pm #947984Hi Vinay,
no, I am using the font “Lato” via Enfold Theme Options > General Settings > Fonts > Heading font / Defines the Font for your body text. I added the google fonts to functions.php as per your instruction https://kriesi.at/documentation/enfold/register-additional-google-fonts-for-theme-options/:
add_filter( 'avf_google_heading_font', 'avia_add_heading_font'); function avia_add_heading_font($fonts) { $fonts['Chelsea Market'] = 'Chelsea Market'; $fonts['Amatic SC'] = 'Amatic SC:400,700'; return $fonts; } add_filter( 'avf_google_content_font', 'avia_add_content_font'); function avia_add_content_font($fonts) { $fonts['Chelsea Market'] = 'Chelsea Market'; $fonts['Amatic SC'] = 'Amatic SC:400,700'; return $fonts; }
But the font “Chelsea Market” is not working in the sidebar and blockquote when using browser Safari (on MacBook only, on iPhone and iPad it is couriously working) and Internet Explorer, but on Chrome and Firefox the font “Chelsea Market” is displaying properly.
Even if I use a device that has never called up my website and thus with cleared cache, it is not displaying the font “Chelsea Market” in the browsers Safari (MacBook only) and IE.
That’s quite spooky, isn’t it? Is this something you can help me with?
Thank you for all your efforts in advance.
Kind regards,
SophieMay 1, 2018 at 11:31 am #949485Hi,
Only the name is assigned “Chelsea Market” the rest of the fonts are in “Lato”
Please elaborate exactly what are you trying to achieve? so we can help you better :)
Best regards,
VinayMay 5, 2018 at 2:40 pm #952118Hi Vinay,
thank you very much for your kind efforts.
Yes, that’s what I meant. The font “Chelsea Market” is not working in the sidebar and blockquote when using browser Safari (on MacBook only, on iPhone and iPad it is curiously working properly) and Internet Explorer, but on Chrome and Firefox the font “Chelsea Market” is displaying properly.
Can you explain why this is happening? Thank you for your kind help in advance.
Best regards,
SophieMay 8, 2018 at 5:11 am #953059Hi Sophie,
The font is loading on my side in Safari and it looks the same on my iPad.
Best regards,
Victoria- This reply was modified 6 years, 7 months ago by Victoria.
May 10, 2018 at 4:06 pm #954631Hi Victoria,
thank you for your reply. That is quite strange. I think I will wait until you will include custom font uploader to the theme (as per Yigit) so I will be able to serve fonts from my own server and this issue may be solved then.
Also, can you please remove the screenshot from your a/m post? It’s private and the URL is a test URL only! Thank you in advance.
Kind regards,
SophieMay 11, 2018 at 12:06 pm #955210Hi Sophie,
Sure, screenshot removed. Have you tried on another device?
Best regards,
VictoriaMay 11, 2018 at 4:22 pm #955343Hi Victoria,
thank you for removing the screenshot. Yes, I used several devices for checking the display of font Chelsea Market:
1. On iPad and iPhone it works properly on Safari, Firefox and Chrome.
2. On MacBook Pro it works properly on Firefox and Chrome, but NOT on Safari.
3. On desktop PC and on Windows 7 laptop it works properly on Firefox and Chrome, but NOT on Internet Explorer.It’s kind of weird and I don’t know how to solve. Any idea from your side? Thank you in advance.
Kind reagrds,
SophieMay 16, 2018 at 5:02 pm #957589Hi Sophie,
I checked your website once again on Safari on macOS but it loads fine on my end as well. I attached a screenshot in private content field.
Font uploader will be available in a week :)Best regards,
YigitMay 18, 2018 at 11:37 am #958561Thank you, Yigit. I think I will await your font uploader :-) . You can close this topic now.
Have a great day!
Kind regards,
SophieMay 18, 2018 at 11:48 am #958564Hi Sophie,
You are welcome! :)
For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)Thanks, you too and enjoy your weekend!
Best regards,
Yigit -
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