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Hi guys
Having a strange problem (building a new customer site) with full width easy slider, Enfold 3.8, WP up to date.:
I can not make the slider show captions. No matter which setting I make (“Left framed” etc), it does not position it self accordingly.
AND: At the last frame the slider “collapses”, so that nothing shows at all and the rest of the content on the page moves upwards.I have offcourse “refreshed”, overwritten all enfold files etc – no effect. The exact same setup works smoothly on my other sites.
Any idea?
Plese refer to private content for site, login etc
Thanks in advance
Hey Carsten,
remove any custom code you’re using, to check if one is causing this issue. Also deactivate all plugins while testing. Clear browser cache and hard refresh a few times. Make sure that your host is not using any caching on the server.
There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:
Best regards,
AndyHey Andy
I allready HAD tested with new and fresh Enfold 3.8 (installed by ftp), no custom css, cleared browser cache etc!
Now, just to be sure, I downloaded fresh Enfold 3.8 again, deleted all files on server by ftp again, cleared cache, hard refresh etc . And as I said: I have other sites with the exact same host and setup working smoothly.
After now having repeated these measures there is still no effect on the problems mentioned! Please help.
best regards
Hi,
this does not make sense to me and we can’t reproduce the issue on our end. So it will be very difficult for us to support you in this case. When I use a fresh installation of Enfold, my Easy Slider works totally fine. I can only explain this to myself, that you still have a corrupted version installed. Maybe your host is using any kind of caching on your server. But as you said, you’re using another installation of Enfold and it work fine for you. So something must cause it especially on your end, but unfortunately we can’t do much, cause we can’t reproduce the issue.
Best regards,
AndyHey Andy and Enfold Team
PLEASE: I have uptill now only had very fine support during the years as happy Enfold customer, so please look into this instead just disregarding it.
Please look at the test page I have set up or the front page of the site I am building – see private content I delivered in my first post. What do you mean, you can’t reproduce it? Do you not see, that the captions of the slider is not working? And that the slider collapses on the last slide? I do not get it what you mean by “you can’t reproduce it”?
And again: I have more times (to make sure) deleted all content on the server, put in a fresh Enfold 3.8 etc etc. And no: My host is not caching anything. As I said I have other Enfold sites with the exact same setup at the same host – all working well…
PLEASE HELP HERE. What am I supposed to do?
Best regards
Hi!
I added following code to Style.css file of your child theme in Appearance > Editor
ul.avia-slideshow-inner { height: 100%!important; transform: none!important; } .slideshow_caption,.avia-slide-wrap { position: inherit !important; }And it seems like that fixed it.
Out of the box, there should not be such issue and this is the first time i am seeing such issue. We will inform our devs regarding the issue.
Please review your website now
Cheers!
YigitHi,
by “we can’t reproduce the issue” I mean that we can’t reproduce the issue on our end (on our own installations). If we can’t reproduce the issue on our end, then we can’t do much. So as said something must cause it especially on your end (and only on your end). Have never heard about anything like this before, from other hundreds of customers.
Again, you’re supposed to delete all theme files completely via FTP and get a fresh copy from the theme. Then it should work as expected. You can send us FTP login and we try to do this for you.
Best regards,
AndyHi Yigit and Andy. Thanks for taking time to help.
Yigit: Your css did make captions visible again and did stop slider from collapsing at last frame. Thanks for always solving problems :-)
However playing with the position and framing/non framing options unfortunately still leaves a problem. Example: On the frontpage I for the first slide have chosen “Bottom framed” – and it turns out at the complete top of the slide?
I know – as you say – it should not be like this out of the box since everything works fine on my other Enfold sites with the exact same setup by the same host. Thats why I just can’t figure it out…
Andy: I cannot either reproduce the problem on my other Enfold installations. As I mentioned a few times they are working just fine with the same setup at the same host. And again: I did (more than once to make sure) delete all Enfold files via FTP and installed via ftp a fresh copy of latest Enfold. I made hard refresh of the browser and so forth. But maybe I am overlooking something, I don’t know, so you are more than welcome to try to do whatever you can via ftp. I will supply you with ftp-login i private content.
Very best regards
Hi,
I checked again your easy slider in question and it seems to work fine now. Could you fix the issue?
Best regards,
AndyHi Andy
Thanks for getting back.
As you can see in previous posts Yigit provided a css “patch” which partly corrected the issue. However not completely – as I described in my last post. Please do read my last post!
As I mentioned several times I am actually normally a happy Enfold user with other Enfold installations working smoothly with the same host. Please ref. my earlier posts in this topic! But with this site something seems to be basicly wrong, since we need these css-corrections for something which normally works out of the box (there are other issues as well i.e. the logo not being positioned top-left on mobile, which it normally does out of the box).
You suggested yourself you would take a look at it via ftp – which I then provided you with log-in data for!
I don’t know how to move on with this. Please read my posts and let me know what you think we should do.
best regards
Hi,
stop using the Enfold settings for your caption, instead use css code to adjust the
position of your caption: .slide-1 .slideshow_align_caption { top: 50px; }Change .slide-1 to .slide-2 for your second image and so on. Adjust top value as needed.
Best regards,
AndyHi Andy – you are fast :-) Thanks for getting back so quickly! And thanks for suggested css-code.
However: Please give me your and your teams professional judgement: Should I continue building this website since something seems to be basicly wrong somewhere? We should not need these css-corrections for something which normally works out of the box, and I am beginning to worry, that still more issues (as positioning of logo on mobile mentioned earlier) will occur because something is “corrupted” (as you put it yourself) and I can’t seem to fix it even though I put in fresh Enfold etc etc.
I am using Enfold because I am not able to write code and it normally works great :-) Should I start from scratch to feel safe about not building on something that somewhere is “corrupted”? And how do I go about that, if deleting and re-installing Enfold, WP etc does not seem to work (the way I do it at least -via ftp)? Are these “corruption” in the database or…?
I really would appreciate your help and advice
best regards
Hey!
I found these two errors on the page so I searched for the definition of the error.
http://u1c6amn.nixweb12.dandomain.dk/wp-content/uploads/2016/11/AN3X9697-1500×430.jpg Failed to load resource: net::ERR_CONTENT_LENGTH_MISMATCH
2016-11-21 11:49:43.285 http://u1c6amn.nixweb12.dandomain.dk/wp-content/uploads/2016/11/Berlin_billede-1500×430.jpg Failed to load resource: net::ERR_CONTENT_LENGTH_MISMATCHA quick summary of the error is provided here. http://stackoverflow.com/questions/31361107/images-fail-to-load-neterr-content-length-mismatch
Please contact your hosting provider and ask them about the error. Maybe they’ll find something.
Best regards,
IsmaelHi Yigit and team
I had nearly given up!
I started all over: New temp url, new server.
In the proces I found out, that the exact same errors (which this thread has been about) occured once again!
But now I found out why!
Just to recap some of the errors/issues in this thread:
1: Avia slider hiding captions
2: Avia slider collapsing at last slide
3: Logo not placed left in mobileCause:
A small CSS to position FaceBook logo at right in the 4.th column of the footer:<style>
img {
float: right;
margin: 0 0 10px 10px;
}
</style>This small css seems to have caused all problems! Is this really likely?
I mean, I really want to continue the (substantial) work I allready have made on the present server
– BUT ONLY if you can tell me, that this small css really is likely to have caused the issues/errors described. If you tell me, that this actually is the cause, then I (finally!) can go on building my clients new site. They hardly can wait :-)best regards
Hi,
to be honest I can’t imagine that this small code snippet should cause it, but is this a code snippet you have implemented by yourself? Make sure you remove any customizations to make sure you’re using a clean theme installation, before trying to search for any causes.
Best regards,
AndyDear Andy
As I said, I started all over with a new temp url on a new server.
In the proces of re-building the site on this new server the exact same errors occured once again as soon as I put in the mentioned css.
I am sure you can reproduce it yourself by putting the css code in a footer widget text! Or, that is, what I hoped you would try to do – so that I can move on knowing that the cause has been established. Please confirm.
best regards
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