Problems with envato API – key and support forum of kries

[Enrico]

Hallo,
I already bought enfold plus 1 yr ext. support. I also registered an account on your forum.
I was unable to open a ticket in the forum, because I was unable to find a button to do so. So I have no other chance and I have to cantact you this way.

Because of an update of the enfold-API, the process is different noch. Nowadays there is an URL necessary to crreate the token and the naming of the clickable options are a little different.Maybe this is the reason why enfold is unable to verify my purchase.
It would be great if you could provide some support.
I permanentely receive error codes in the backend

Maybe you can inspect whats wrong there….

**moved to private content field below**

• This topic was modified 4 years, 3 months ago by Yigit.

[Yigit]

Hi,

Thanks for contacting us!

1- Please refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and generate a Personal Token. Please also make sure have set all required token permissions

2- You can register to our support forums using your purchase code here – https://kriesi.at/support/register/ and after logging in, start new threads under Enfold sub forum – https://kriesi.at/support/forum/enfold#new-post :)

Best regards,
Yigit

[emidee]

Sorry for beeing a little rude, but this reply is a waste of my time. As I told you above I was using your guide and I akready registrred my account with my purchase code.
So can we please now start solving my problem? ;)
I really would apreciate it ;)

Still now “create topic” button, even with my registered, logged in Account – like I experienced before I wrote my request.
Still no chance to get the API working that way – because the API still differes from the guide of you ;)

Thanks in advance

[Yigit]

Hi,

No worries at all, sorry, I was not aware of the change :)

1- For testing purposes, I selected following – https://imgur.com/a/NCNX3Wh and got confirmation in my local installation. Could you please generate a new token with these checked?

2- This link – https://kriesi.at/support/forum/enfold#new-post should take you directly to section where you could start new threads. If it still does not work for you, could you try on another browser and see if that makes a difference?

Best regards,
Yigit

[emidee]

Hello and sorry, but no, no changes at all to that. I also wonder what URL ist requested underneath the selection boxes. I inserted the URL to the frontend of my website.

It´s still the same result
last time we tried to check the key, we were unable to connect to Envato.
– no access to purchases
– no access to username
– no access to email

Following errors occurred:

purchases: Error code 403 von Envato erhalten: Forbidden:
– reason: invalid-token
username Fehlercode 403 von Envato erhalten: Forbidden:
– reason: invalid-token
email Fehlercode 403 von Envato erhalten: Forbidden:
– reason: invalid-token
Purchases: A problem occurred accessing your purchases. Unable to check for updates.

[Yigit]

Hi,

Error code clearly says it is related to required tokens. I tried inserting my personal token in your website and was able to validate it.
Could you please double check if you are logged in on Envato with the account you used when purchasing the theme?
It should have worked as long as these tokens are set – https://imgur.com/a/NCNX3Wh so I am guessing maybe it is the wrong account.

If it is not, please try deleting your old personal tokens and create a new one.

Best regards,
Yigit

[emidee]

Hi and thx for testing.
I granted some more access as suggested and now it works. No idea why this differes so much from your description, but no matter what – only the result is what counts.

the only thing what makes ma a little bit angry is the unusable time between the purchase and the full operational state.

No matter what, ticket can be closed ;) Thank you for your support, even when I was a little dim densed ;)

kind regards
Enrico

[Yigit]

Hi Enrico,

We are glad that it is working fine now!

You are welcome! And thank you for being so kind even when you were a bit angry. There is nothing we appreciate more than kindness :)

In future, if you have any urgent issues, please add “urgent” to the thread title so we can try our best and reply as soon as we can.

Let us know if you have any other questions or issues and enjoy the rest of your day! :)

Best regards,
Yigit

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