Viewing 12 posts - 1 through 12 (of 12 total)
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  • June 28, 2016 at 1:26 am #654013
    AlexiaNin

    I have a problem with the Contact page in the Enfold theme on one of my sites specified below. The “deliver to” email address specified below, but the messages only go to that address about half the time. The other times, they to me at the address specified below, which is also the email address on my WP Admin account.

    I am using the WP-Mail-SMTP plugin for sending mail.

    Please help.

    Thanks,
    Alexia Prat

    June 30, 2016 at 11:48 am #655222
    Vinay

    Hey Alexia R.,

    Please try the steps provided in this link http://kriesi.at/documentation/enfold/my-contact-form-is-not-sending-emails/

    Let us know if you have any questions.

    Best regards,
    Vinay

    July 9, 2016 at 6:53 am #658704
    AlexiaNin

    Thank you for your response, but that is not the problem. The problem is that the messages occasionally go to the wrong address. Instead of being sent to the email address specified in the Contact page, the message sometimes gets sent to one of the WP admin account addresses.

    Thank you,
    Cheers!
    Alexia.

    July 12, 2016 at 4:01 am #659647
    Ismael

    Hi,

    In the WP Mail SMTP settings, what is the email set as “From Email”? You should set it to ” (Email address hidden if logged out) ” or ask your hosting provider for the appropriate SMTP settings.

    Best regards,
    Ismael

    July 13, 2016 at 6:30 pm #660527
    AlexiaNin

    the From email is (Email address hidden if logged out) , which is the account that is used for SMTP authentication. The To email address is (Email address hidden if logged out) . The emails are sent, but they sometimes go to the wrong address.
    Thank you.
    Alexia.

    July 15, 2016 at 6:21 pm #661460
    Rikard

    Hi,

    I’m not sure what could be going wrong there but the actual delivery of the theme is up to the mail server with your hosting provider, maybe you could try contacting them to see if they can see what is going wrong?

    Thanks,
    Rikard

    July 17, 2016 at 7:34 am #661709
    haydenkirk

    There is something wrong with the contact page in enfold. I’m having all sorts of issues since upgrading. Also using the WP-Mail-SMTP.

    July 17, 2016 at 5:51 pm #661798
    Rikard

    Hi @haydenkirk,

    Would be great if you could open a new topic for your problems.

    Thanks,
    Rikard

    August 8, 2016 at 10:06 pm #670060
    AlexiaNin

    Thank you, but my IT administrator tells me that there is nothing wrong with our mail server, which is Google Apps. He also says that there is no way that the Google SMTP mail server could change the destination email address. And I see that I am not the only one with this problem, as Haydenkirk posted the same issue on this thread above. What can you do to diagnose the problem?
    Thanks,
    Alexia

    August 12, 2016 at 2:42 am #671610
    Ismael

    Hi,

    The contact form wouldn’t be able to use the email address (Email address hidden if logged out) unless it is set somewhere. Did you set this email on the Settings > General > Email Address field?

    Best regards,
    Ismael

    August 30, 2016 at 6:46 am #679272
    AlexiaNin

    I fixed the problem.

    Thank you.
    Cheers,

    Alexia.

    August 30, 2016 at 11:15 am #679329
    Vinay

    Hi,

    Glad we could help! We really appreciate it if you rate our theme on themeforest .
    To know more about enfold features please check – http://kriesi.at/documentation/enfold/
    Thank you for using Enfold :)

    Best regards,
    Vinay

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