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Viewing 8 posts - 1 through 8 (of 8 total)
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  • January 27, 2017 at 2:06 pm #739364
    muuclemens

    Hello all

    I want to integrate a Cleverreach subscription form into a enfold page.

    For this purpose I copy the given code from cleverreach into an code-block element of the layout builder.

    I have tried different ways: with wrapping html tag (pre, cpde), without etc.

    The problem: When I publicate the page it everything seems to be fine, the form is working.
    However when I want to continue editing the page within the advanced layout builder it is no longer possible. The biggest part of the screen is white, only a view elements of the page can be seen. It seems as Layout Builder executes parts of the code directly instead of keeping it editable.

    Without Advanced Layout Builder it works fine. One can input the code, the form works well and it is possible to edit the page. However I need the Layout Builders capabilites to create the page as I don’t want to code everything.
    Any idea what to do?

    February 1, 2017 at 5:28 am #740983
    Rikard

    Hey muuclemens,

    Sorry for the late reply. Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please point out the page where you are having this problem on.

    Best regards,
    Rikard

    February 1, 2017 at 12:52 pm #741182
    muuclemens

    Hello: you find all information required below in private content
    BR
    Clemens

    February 2, 2017 at 9:52 am #741657
    Rikard

    Hi,

    Thanks for that, I see the problem you are describing. Could you post the code you are using for the form as well please?

    I assigned our german speaking moderator to the topic as well, I couldn’t understand what you wrote in private :-)

    Best regards,
    Rikard

    February 2, 2017 at 10:40 am #741695
    muuclemens

    Hi Rikard:

    sorry for that with the German. I wasn’t aware that support is done from other countries than Austria :-)
    I added the code in private content as it includes some login data.

    There are different variations of the code available and i testet many of them. The effect within ENFOLD always stays the same.

    BR

    Clemens

    February 3, 2017 at 6:27 pm #742522
    Andy

    Hi,

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.

    There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Install Enfold over FTP

    Best regards,
    Andy

    February 7, 2017 at 10:49 am #743806
    muuclemens

    Hello Andy:
    as currently the backup of the mentioned site seems to be criticial (blaugvault seems to have problem right now) i tested the code element with another site. This site is completely built up (wordpress, theme, plugins) some days ago.
    I Deactivated as sugested plug-ins one by one without seeing any impact.The behaviour of the code element still is no clear for me and at I am not able to work with it.

    What would it do in theory? Currently it seems to execute the input form code and creates on back-end level the inputform while the code-element cleans itself and is empty after a reload of the site. On Front-end level the behaviour is different: in most cases at least a major part of the inputform is
    visible but not completely . More in private content

    February 8, 2017 at 9:55 pm #744517
    Andy

    Hi,

    we can’t provide support for any 3rd party plugins/programs/scripts, as written in our support policy. However, at first make sure that the code you’re using is working with a default WP theme. If yes, then send us a screenshot so wen can actually see what’s missing/wrong. Not sure though if we can help you with this. Use imgur.com or dropbox.

    Best regards,
    Andy

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