Viewing 4 posts - 1 through 4 (of 4 total)
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  • January 24, 2020 at 5:14 pm #1178184
    kesdeg

    Hi there,
    I see that another user has had a similar problem as me but using Safari.

    I’ve just had a customer complain about trying to add products to her basket. When she clicked on the buttons to ‘View Basket’ or ‘Go to Checkout’, the items disappeared. She tried multiple different products from my webshop. She was using Windows 10 and Chrome browser. She even tried different computers but had the same problem each time.
    I advised her to clear her cache to see if that made a difference but still the same problem.

    I have my site set up to accept all cookies on page one before going any further so she would have accepted them before getting to the shopping stage.

    I’ve just yesterday updated to Enfold 4.7.2 and am using a child theme. I’ve got Woocommerce 3.9 and WordPress 5.3.2.

    I can’t seem to replicate her issue though but would appreciate you looking into it. Access is provided by Temporary Login. Details are in the private content.

    Many thanks,

    Kesdeg

    January 28, 2020 at 10:52 am #1178941
    kesdeg

    Hi there,
    As an update, I’ve just had another customer complain to me that they can add anything to the basket yesterday. When they do, and click on View Basket, the item has disappeared.

    They were using Windows 10 and Chrome Browser.
    Appreciate you guys looking into this one please.

    Thanks,

    Kesdeg

    January 28, 2020 at 12:17 pm #1178978
    Ismael

    Hi,

    Thank you for the inquiry.

    I’ve just yesterday updated to Enfold 4.7.2 and am using a child theme. I’ve got Woocommerce 3.9 and WordPress 5.3.2.

    Did you toggle the Performance > File Compression settings after updating the theme? That should refresh the scripts and stylesheets. If there is a cache and minification plugins installed, please purge the cache and toggle the minification temporarily to make sure that the required scripts are loaded.

    The following thread is probably related to this issue.

    // https://kriesi.at/support/topic/enfold-4-7-1-cookie-consent-problem-with-woocommerce-cart-still-exists-%f0%9f%98%b1/#post-1176632

    Best regards,
    Ismael

    January 29, 2020 at 2:46 pm #1179432
    kesdeg

    Hi Ismael,
    Thanks for the reminder about File Compression settings. Have done that and cleared the cache on my SG Performance plugin. Fingers crossed that it’s sorted. I’ll take a look at the thread you linked. Thanks for that.

    Cheers,
    kesdeg

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