Viewing 14 posts - 1 through 14 (of 14 total)
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  • July 2, 2018 at 7:13 pm #980227
    onedesignprint

    Hi

    I am unable to upload the enfold demo 2017.

    It keeps coming with a ‘failed to import media’ error message.

    I have tried a number of time and also deleted and reinstalled wordpress.

    July 3, 2018 at 12:52 pm #980530
    Rikard

    Hey onedesignprint,

    Sorry for the problem. Could you try to install it manually maybe? https://kriesi.at/documentation/enfold/initial-theme-setup/#manual-demo-import–xml-file-import-

    If that doesn’t work then it’s likely that the max_execution time on your server needs a higher value in order for the demo import to finish.

    Best regards,
    Rikard

    July 4, 2018 at 5:40 pm #981304
    onedesignprint

    Hi Rikard

    I am unable to do this as cant download the xml file for the demo.

    Any other options, as really stuck.

    Thanks
    odp

    July 5, 2018 at 8:27 am #981458
    Rikard

    Hi,

    Thanks for the feedback. What you do you mean by not being able to download the file? The xml files are available in the theme folder, please check here: wp-content > themes > enfold > includes > admin > demo_files

    Best regards,
    Rikard

    July 5, 2018 at 11:50 am #981536
    onedesignprint

    Hi Rikard

    Sorry may fault I was looking in the wrong place.

    I have tried a manual xml import.

    But it has the same error message as before:

    Import WordPress
    Failed to import Media “”
    Failed to import Media “”
    Failed to import Media “Advanced Visual Layout Editor”
    Failed to import Media “Easy to use for Beginners and Pros, Young and Old”
    Failed to import Media “Responsive Design”
    Failed to import Media “24/7 Support”
    Failed to import Media “Powerful Theme Options”
    Failed to import Media “Regular Updates”
    Failed to import Media “”
    Failed to import Media “”
    Failed to import Media “”
    Failed to import Media “”
    Failed to import Media “”
    Failed to import Media “”
    Failed to import Media “”
    Failed to import Media “”
    Failed to import Media “”
    Failed to import Media “”
    Failed to import Media “”
    Failed to import Media “”
    Failed to import Media “”
    Failed to import Media “”
    Failed to import Media “”
    Failed to import Media “”
    Failed to import Media “”
    Failed to import Media “”
    Failed to import Media “”
    Failed to import Media “”
    Failed to import Media “”
    Failed to import Media “”
    Failed to import Media “”
    Failed to import Media “”
    Failed to import Media “”
    Failed to import Media “”
    Failed to import Media “”
    Failed to import Media “”
    Failed to import Media “”
    Failed to import Media “”
    Failed to import Media “”
    Failed to import Media “”
    Failed to import Media “”
    Failed to import Media “”
    Failed to import Media “”
    Failed to import Media “”
    Failed to import Media “”
    Failed to import Media “”
    Failed to import Media “”

    Thanks
    Raj

    July 7, 2018 at 11:23 am #982393
    Victoria

    Hi Raj,

    You should be running at least php5.6.3 for the code to work properly. Please consider upgrading your php version.

    Best regards,
    Victoria

    July 9, 2018 at 12:15 pm #983055
    onedesignprint

    Hi Victoria

    I have changed to php7, as thats the next option my hosting provider offers.

    I have tried again, and still have the same error message.

    Thanks
    Raj

    July 9, 2018 at 1:27 pm #983090
    Mike

    Hi,
    I have included a link to a zip file with the images for the 2017 demo in the Private Content area, please ensure to extract and upload the “uploads.zip” via ftp so they will be in the correct folders in your /wp-content/uploads/ folder.
    such as /wp-content/uploads/2017/ etc.
    I have also included a custom “enfold-2017.xml”, because you will need to reset your site a re-import the demo for the images to be included in the database.
    The “enfold-2017.xml” has been adjusted so it will import the images from your /uploads/ folder instead of trying to get them from our url. After the import you can import the theme settings file if you find any css not quiet right, you may need to ensure the correct menu is selected in WordPress > Menus.
    If you need to, you can also use the layerslider export within layerslider to import the slides.
    If this doesn’t help, please include a FTP login in the private content area so we can assist.

    Best regards,
    Mike

    July 9, 2018 at 6:25 pm #983311
    onedesignprint

    Hi Mike

    I have tried your suggestions but still struggling.

    When I tried to import “enfold-2017.xml” the following error message appeared:

    Import WordPress
    Failed to import “A Product Poster”: Invalid post type product
    Failed to import “Closed Macbook Print”: Invalid post type product
    Failed to import “Plant Flyer”: Invalid post type product
    Failed to import “Pill Graphic”: Invalid post type product
    Failed to import “RamBam Replica”: Invalid post type product
    Failed to import “Calligraphy Set”: Invalid post type product
    Failed to import “Mac Mockups”: Invalid post type product
    Failed to import “Lunch Poster”: Invalid post type product
    Failed to import “Map Flyer”: Invalid post type product
    Failed to import “Contract Demo”: Invalid post type product

    I have left FTP login in private content.

    Cheers!

    July 10, 2018 at 2:26 am #983458
    Mike

    Hi,
    The errors were only because you didn’t have woocommerce installed. Please clear your browser cache and check now, the demo is installed and ready for you to start using.

    Best regards,
    Mike

    July 10, 2018 at 11:20 am #983573
    onedesignprint

    Hi Mike

    Thats great everything is working fine now.

    Just for future reference, would a manual install of woo commerce do the job?

    As I thought woo commerce would be installed automatically when uploaded the enfold theme.

    Thanks

    July 10, 2018 at 1:33 pm #983665
    Mike

    Hi,
    You would need to install woocommerce first, the demo doesn’t install it.
    When you use the theme’s demo installer it tells you to install woocommerce first, but as we were manually installing, I forgot to tell you.
    Unless there is anything else we can assist with on this issue, shall we close this then?

    Best regards,
    Mike

    July 11, 2018 at 6:35 pm #984328
    onedesignprint

    Hi Mike

    Please close.

    Thanks for all your help!

    July 12, 2018 at 1:50 am #984399
    Mike

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

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