Viewing 4 posts - 1 through 4 (of 4 total)
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  • June 14, 2021 at 7:00 pm #1305665
    jnightingale

    Hi,
    I am unable to update WooCommerce, and it has caused a critical error. Can you please advise? The following is the message I got, and the site is down. Thank you, Justine

    Warning: require(/var/www/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Loader.php): failed to open stream: No such file or directory in /var/www/wp-content/plugins/woocommerce/vendor/jetpack-autoloader/class-php-autoloader.php on line 87

    Fatal error: require(): Failed opening required ‘/var/www/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Loader.php’ (include_path=’.:/opt/remi/php73/root/usr/share/pear:/opt/remi/php73/root/usr/share/php:/usr/share/pear:/usr/share/php’) in /var/www/wp-content/plugins/woocommerce/vendor/jetpack-autoloader/class-php-autoloader.php on line 87

    Notice: is_embed was called incorrectly. Conditional query tags do not work before the query is run. Before then, they always return false. Please see Debugging in WordPress for more information. (This message was added in version 3.1.0.) in /var/www/wp-includes/functions.php on line 5313

    Notice: is_search was called incorrectly. Conditional query tags do not work before the query is run. Before then, they always return false. Please see Debugging in WordPress for more information. (This message was added in version 3.1.0.) in /var/www/wp-includes/functions.php on line 5313

    There has been a critical error on this website.

    June 15, 2021 at 4:27 pm #1305840
    Yigit

    Hey Justine,

    Thanks for contacting us!

    Could you please create temporary FTP and WP Admin logins and post them here privately so we can look into it? :)

    Best regards,
    Yigit

    June 15, 2021 at 7:46 pm #1305891
    jnightingale

    Hi, Yigit,
    I couldn’t even get into the dashboard yesterday, but I have since gone back to a site backup from a few days ago, so I can login now. This issue was caused when I tried to update the WooCommerce plugin, so if you could help with fixing that, it would be so appreciated! Thank you so much!
    Justine

    June 16, 2021 at 12:25 pm #1305976
    Yigit

    Hi Justine,

    Could you please firstly update Enfold to the latest version 4.8.3 and then try updating WooCommerce?
    If you would like us to update it, please have a backup and let us know :)

    Best regards,
    Yigit

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