Viewing 12 posts - 1 through 12 (of 12 total)
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  • December 5, 2025 at 1:51 am #1492145
    SpiderLabz

    Problems to load the theme editor since update with wordpress 6.9

    December 5, 2025 at 6:11 am #1492148
    Ismael

    Hey SpiderLabz,

    Thank you for the inquiry.

    Did you also update the theme to version 7.1.3? Please make sure the theme is updated to the latest version, create a test page and then provide the site details in the private field. We’ll take a look.

    Best regards,
    Ismael

    December 5, 2025 at 12:57 pm #1492172
    SpiderLabz

    Hi Ismael,

    We haven’t updated the version.

    We use the edit page and add our own code, but for the past few days the edit page hasn’t been working.

    Should we update the version and then add all the code again?

    December 5, 2025 at 4:03 pm #1492180
    Rikard

    Hi,

    If you are not running the latest version of the theme, then please update to that. https://kriesi.at/documentation/enfold/theme-update/.

    Best regards,
    Rikard

    December 6, 2025 at 3:36 am #1492191
    SpiderLabz

    Hello, we have already updated the issue and the edit page is still not working.

    December 6, 2025 at 9:59 am #1492199
    Rikard

    Hi,

    Where can we see and reproduce the problem that you are having?

    Best regards,
    Rikard

    December 6, 2025 at 5:46 pm #1492212
    SpiderLabz

    Rikard,

    We need to resolve a critical communication issue.

    A different person from your team replies every single day, asking for the web access data we have already sent multiple times. This is inefficient and has to stop.

    Please:

    Designate one person to handle this.

    Have your team check the email chain before responding.

    We cannot continue in this cycle.

    Regards,

    December 7, 2025 at 10:28 am #1492220
    Rikard

    Hi,

    Could you link to other thread that you are referring to please? As far as I can see, you have only started a single thread on the support forum: https://kriesi.at/support/profile/spiderlabz/topics/

    Best regards,
    Rikard

    December 7, 2025 at 1:22 pm #1492222
    SpiderLabz
    This reply has been marked as private.
    December 8, 2025 at 8:37 am #1492241
    Rikard

    Hi,

    Thanks for that. I’m seeing a server error when trying to edit the front page: https://snipboard.io/kBa3ml.jpg. That is not a theme or WordPress error message, so it might be problem with your server. Please try reaching out to your hosting provider first of all to see if they know why the server is responding with that error message. If you should need further help from us, then we would need to see the server error logs.

    Best regards,
    Rikard

    December 9, 2025 at 10:11 pm #1492313
    SpiderLabz

    Hi, we’ve spoken with the server, which is managed by people we know. The server itself is fine. The issue, as the server guys explained to me, is that your page is consuming all the resources, and they say that’s not normal. They told me to ask you why it’s consuming so much more, to the point of running out of resources.

    December 10, 2025 at 8:19 am #1492329
    Rikard

    Hi,

    The problem that you are having is not reproducible, and no other Enfold users are having the same problem. The server that your site is hosted on is throwing a error, and we asked you to provide us with server logs so that we can find out why. If you cannot provide us with server error logs, then we cannot help you out further.

    Best regards,
    Rikard

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