Problems since 4.5.5 - Support | Kriesi.at

Viewing 14 posts - 1 through 14 (of 14 total)

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Posts
April 19, 2019 at 5:51 pm #1092718

serasan
Participant

I have a problem since 4.5.5 with sites not loading.

Some sites have managed 4.5.5, but others have failed, I run 180 sites. The site below managed 4.5.5 but does not manage 4.5.6

Your comments would be appreciated.

Thank you.

April 20, 2019 at 8:26 am #1092873

Rikard
Keymaster

Hey serasan,

I see that you are running 4.5.5 and the site is loading fine on my end, do you want us to update your site? Did you try that already? If so then what exactly happened?

Best regards,
Rikard

April 20, 2019 at 9:35 am #1092893

serasan
Participant

Please do update this site. When we updated it the site failed to load.

April 22, 2019 at 6:02 am #1093242

Rikard
Keymaster

Hi,

Thanks for the update, so you want us to update to 4.5.6? Do you have backups of the site in case something should go wrong?

Best regards,
Rikard

April 22, 2019 at 9:53 am #1093280

rezaGif
Participant

This reply has been marked as private.

April 22, 2019 at 10:33 am #1093294

serasan
Participant

This site is a clone, you can produce a local backup using All-in-one WP Migration if you wish. When you run the update you should find that site starts to load but then hangs as code errors. You should still be able to log into the back end.

Please see attached, you have a clone of m56.co.uk:

Re: m56.co.uk
Inbox
x

Nestify via freshdesk.com
Mon, 15 Apr, 16:01 (7 days ago)
to me

Hi Paul,

I cleared server side cache. Chrome is showing an error related to this theme:

ncaught SyntaxError: Unexpected token }
File: https://m56.co.uk/wp-content/uploads/dynamic_avia/avia-footer-scripts-080b28f115197f4f33cb050bb1f89013.js

Does the theme have any option to regenerate css / dynamic content?

Thanks,
Sam

Ticket: https://nestify.freshdesk.com/helpdesk/tickets/5903

On Mon, Apr 15 at 10:58 AM , Paul Pollard-Fraser < (Email address hidden if logged out) > wrote:
I have just updated my WP Enfold theme to 4.5.5 and the site hangs?

Could this be a caching issue on the server?

5903:264723

Paul Pollard-Fraser < (Email address hidden if logged out) >
Mon, 15 Apr, 16:06 (7 days ago)
to Nestify

Hi Sam,

I’m not sure, I have sent you login credentials for you to have a look if you don’t mind?

On Mon, 15 Apr 2019 at 16:01, Nestify < (Email address hidden if logged out) > wrote:
Hi Paul,

I cleared server side cache. Chrome is showing an error related to this theme:

ncaught SyntaxError: Unexpected token }
File: https://m56.co.uk/wp-content/uploads/dynamic_avia/avia-footer-scripts-080b28f115197f4f33cb050bb1f89013.js

Does the theme have any option to regenerate css / dynamic content?

Thanks,
Sam

Ticket: https://nestify.freshdesk.com/helpdesk/tickets/5903

On Mon, Apr 15 at 10:58 AM , Paul Pollard-Fraser < (Email address hidden if logged out) > wrote:
I have just updated my WP Enfold theme to 4.5.5 and the site hangs?

Could this be a caching issue on the server?

5903:264723

—

Regards

Paul Pollard-Fraser – Deva Blinds Ltd devablinds.co.uk

Twitter: http://www.twitter.com/devablinds
Facebook: http://www.facebook.com/devablinds
Google+ : https://plus.google.com/u/0/b/102563787553842403454/
Members and supporters of makeitsafe.org.uk – We make child safe blinds.

Nestify via freshdesk.com
Mon, 15 Apr, 16:27 (7 days ago)
to me

Hi Paul,

https://m56.co.uk/ is now back online. Enfold settings > performance tab had option to clear old css and js files.

Thanks,
Sam

Ticket: https://nestify.freshdesk.com/helpdesk/tickets/5903

On Mon, Apr 15 at 11:06 AM , Paul Pollard-Fraser < (Email address hidden if logged out) > wrote:
Hi Sam,

I’m not sure, I have sent you login credentials for you to have a look if you don’t mind?

On Mon, 15 Apr 2019 at 16:01, Nestify < (Email address hidden if logged out) > wrote:
Hi Paul,

I cleared server side cache. Chrome is showing an error related to this theme:

ncaught SyntaxError: Unexpected token }
File: https://m56.co.uk/wp-content/uploads/dynamic_avia/avia-footer-scripts-080b28f115197f4f33cb050bb1f89013.js

Does the theme have any option to regenerate css / dynamic content?

Thanks,
Sam

Ticket: https://nestify.freshdesk.com/helpdesk/tickets/5903

On Mon, Apr 15 at 10:58 AM , Paul Pollard-Fraser < (Email address hidden if logged out) > wrote:
I have just updated my WP Enfold theme to 4.5.5 and the site hangs?

Could this be a caching issue on the server?

—

Regards

Paul Pollard-Fraser – Deva Blinds Ltd devablinds.co.uk

Twitter: http://www.twitter.com/devablinds
Facebook: http://www.facebook.com/devablinds
Google+ : https://plus.google.com/u/0/b/102563787553842403454/
Members and supporters of makeitsafe.org.uk – We make child safe blinds.
5903:264723

Paul Pollard-Fraser < (Email address hidden if logged out) >
Mon, 15 Apr, 16:29 (7 days ago)
to Nestify

Great stuff. Thank you.

Paul Pollard-Fraser < (Email address hidden if logged out) >
Mon, 15 Apr, 16:46 (7 days ago)
to Nestify

Sam,

I have just upgraded blindsanglesey.co.uk and then deleted the css and js files but the same happens?

Nestify via freshdesk.com
Mon, 15 Apr, 16:50 (7 days ago)
to me

Hi Paul,

Please try setting the option ‘Javascript file merging and compression’ to Disable from performance tab, then select ‘Delete old CSS and JS files’ followed by save all changes.

Thanks,
Sam

Ticket: https://nestify.freshdesk.com/helpdesk/tickets/5903

On Mon, Apr 15 at 11:46 AM , Paul Pollard-Fraser < (Email address hidden if logged out) > wrote:
Sam,

I have just upgraded blindsanglesey.co.uk and then deleted the css and js files but the same happens?

On Mon, 15 Apr 2019 at 16:29, Paul Pollard-Fraser < (Email address hidden if logged out) > wrote:
Great stuff. Thank you.

On Mon, 15 Apr 2019 at 16:27, Nestify < (Email address hidden if logged out) > wrote:
Hi Paul,

https://m56.co.uk/ is now back online. Enfold settings > performance tab had option to clear old css and js files.

Thanks,
Sam

Ticket: https://nestify.freshdesk.com/helpdesk/tickets/5903

On Mon, Apr 15 at 11:06 AM , Paul Pollard-Fraser < (Email address hidden if logged out) > wrote:
Hi Sam,

I’m not sure, I have sent you login credentials for you to have a look if you don’t mind?

On Mon, 15 Apr 2019 at 16:01, Nestify < (Email address hidden if logged out) > wrote:
Hi Paul,

I cleared server side cache. Chrome is showing an error related to this theme:

ncaught SyntaxError: Unexpected token }
File: https://m56.co.uk/wp-content/uploads/dynamic_avia/avia-footer-scripts-080b28f115197f4f33cb050bb1f89013.js

Does the theme have any option to regenerate css / dynamic content?

Thanks,
Sam

Ticket: https://nestify.freshdesk.com/helpdesk/tickets/5903

—

Regards

Paul Pollard-Fraser – Deva Blinds Ltd devablinds.co.uk

Twitter: http://www.twitter.com/devablinds
Facebook: http://www.facebook.com/devablinds
Google+ : https://plus.google.com/u/0/b/102563787553842403454/
Members and supporters of makeitsafe.org.uk – We make child safe blinds.

—

Regards

Paul Pollard-Fraser – Deva Blinds Ltd devablinds.co.uk

Twitter: http://www.twitter.com/devablinds
Facebook: http://www.facebook.com/devablinds
Google+ : https://plus.google.com/u/0/b/102563787553842403454/
Members and supporters of makeitsafe.org.uk – We make child safe blinds.

—

Regards

Paul Pollard-Fraser – Deva Blinds Ltd devablinds.co.uk

Twitter: http://www.twitter.com/devablinds
Facebook: http://www.facebook.com/devablinds
Google+ : https://plus.google.com/u/0/b/102563787553842403454/
Members and supporters of makeitsafe.org.uk – We make child safe blinds.
5903:264723

Paul Pollard-Fraser < (Email address hidden if logged out) >
Mon, 15 Apr, 21:22 (7 days ago)
to Nestify

That has worked.

But not on blindsbebington.co.uk

Should I just avoid this upgrade and wait until things have been resolved?

Nestify via freshdesk.com
Mon, 15 Apr, 21:25 (7 days ago)
to me

Hi Paul,

Yes, this looks like a bug in latest theme version. Please check with Enfold if they have any other workarounds for this.

Thanks,
Sam

Ticket: https://nestify.freshdesk.com/helpdesk/tickets/5903

On Mon, Apr 15 at 4:22 PM , Paul Pollard-Fraser < (Email address hidden if logged out) > wrote:
That has worked.

But not on blindsbebington.co.uk

Should I just avoid this upgrade and wait until things have been resolved?

On Mon, 15 Apr 2019 at 16:50, Nestify < (Email address hidden if logged out) > wrote:
Hi Paul,

Please try setting the option ‘Javascript file merging and compression’ to Disable from performance tab, then select ‘Delete old CSS and JS files’ followed by save all changes.

Thanks,
Sam

Ticket: https://nestify.freshdesk.com/helpdesk/tickets/5903

On Mon, Apr 15 at 11:46 AM , Paul Pollard-Fraser < (Email address hidden if logged out) > wrote:
Sam,

I have just upgraded blindsanglesey.co.uk and then deleted the css and js files but the same happens?

On Mon, 15 Apr 2019 at 16:29, Paul Pollard-Fraser < (Email address hidden if logged out) > wrote:
Great stuff. Thank you.

On Mon, 15 Apr 2019 at 16:27, Nestify < (Email address hidden if logged out) > wrote:
Hi Paul,

https://m56.co.uk/ is now back online. Enfold settings > performance tab had option to clear old css and js files.

Thanks,
Sam

Ticket: https://nestify.freshdesk.com/helpdesk/tickets/5903

—

Regards

Paul Pollard-Fraser – Deva Blinds Ltd devablinds.co.uk

Twitter: http://www.twitter.com/devablinds
Facebook: http://www.facebook.com/devablinds
Google+ : https://plus.google.com/u/0/b/102563787553842403454/
Members and supporters of makeitsafe.org.uk – We make child safe blinds.

—

Regards

Paul Pollard-Fraser – Deva Blinds Ltd devablinds.co.uk

Twitter: http://www.twitter.com/devablinds
Facebook: http://www.facebook.com/devablinds
Google+ : https://plus.google.com/u/0/b/102563787553842403454/
Members and supporters of makeitsafe.org.uk – We make child safe blinds.

—

Regards

Paul Pollard-Fraser – Deva Blinds Ltd devablinds.co.uk

Twitter: http://www.twitter.com/devablinds
Facebook: http://www.facebook.com/devablinds
Google+ : https://plus.google.com/u/0/b/102563787553842403454/
Members and supporters of makeitsafe.org.uk – We make child safe blinds.
5903:264723

Paul Pollard-Fraser < (Email address hidden if logged out) >
Mon, 15 Apr, 21:25 (7 days ago)
to Nestify

Thank you.

April 30, 2019 at 6:02 am #1095596

Vinay
Inactive Moderator

Hi,

Thank you for contacting us but I’m sorry pasting your conversation here is not of much help! I’m unable to understand what exactly is your concern? Please be precise so we can help you better.

Best regards,
Vinay

May 5, 2019 at 9:49 am #1097369

serasan
Participant

My problem is that there appears to be an error in this upgrade.

Please advise?

May 6, 2019 at 8:10 pm #1097811

Basilis
Inactive Moderator

Hi,

Have you cleared cache?

Best regards,
Basilis

May 7, 2019 at 6:31 pm #1098158

serasan
Participant

This reply has been marked as private.

May 8, 2019 at 10:58 pm #1098670

Vinay
Inactive Moderator

Hi,

Thank you for sharing the details.

The browser console displays an error message. A plugin conflict or custom script may be one of the reasons for this issue.

To find which plugin is causing the conflict please follow these steps:

1. Go to your plugins page > Deactivate all active Plugins
2. Update WordPress and Enfold to the latest version if you have not.
3. Make sure all the plugins are updated.
4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

We await the results of your plugin compatibility test.

Thanks for your cooperation :)

Best regards,
Vinay

May 8, 2019 at 11:27 pm #1098678

serasan
Participant

Thanks Vinay,

It appears that the Hummingbird Pro plugin is causing the problem. Can you please have a look before I report this to the plugin developer.

Many thanks.

May 9, 2019 at 10:24 am #1098840

serasan
Participant

I have spoken to the plugin developer and here is their supply:

Hi paul_pollard_fraser,
Hope you are doing good today. :)
Please do note that by default the tickets are public, and we don’t recommend sharing login credentials in the forums due to this. Enabling support access to the website would be the recommend methods if you are looking to provide us with access to the dashboard.
Please check this manual for more info about support access:

Getting Support

Regarding the issue, I could notice once I logged into your website. On giving a closer look, it was more of a conflict with Asset Optimization in Hummingbird with the Optimization feature enabled in Enfold theme, under Enfold > Performance.
[image pos=”0″]
Enabling the same features in theme, and plugin side was causing the issue. I have disabled the file compression in Enfold theme side, and now the homepage loads fine with Hummingbird plugin activated.

This seems to have covered the issue but when I try to update the theme I get the following error message:

The update process is starting. This process may take a while on some hosts, so please be patient.

Enabling Maintenance mode…

Updating Theme Enfold (1/1)

An error occurred while updating Enfold: Update package not available.
Disabling Maintenance mode…

Some of your translations need updating. Sit tight for a few more seconds while we update them as well.

Updating translations for Jetpack by WordPress.com (it_IT)…

Translation updated successfully.

All updates have been completed.

Please advise?

May 15, 2019 at 3:43 am #1100787

Ismael
Moderator

Hi,

Thanks for the update.

The url that you provided above are no longer accessible. Did you transfer the site?

Have you tried to manually update the theme via FTP?

// https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

Best regards,
Ismael
Author

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