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  • March 22, 2017 at 11:59 am #764723
    elenapoliti

    Hi I wonder if you know why my client cannot select avia template models from her iPad. I can do it easily from my old iPad (first generation) and from my iPhone with IOS 10.2.1. However she cannot.

    Have you any idea? Could be a matter of Safari settngs?

    Thanks

    March 23, 2017 at 7:08 am #765188
    Rikard

    Hey Elena,

    It’s difficult to say, what exactly is the problems she’s having?

    Best regards,
    Rikard

    March 23, 2017 at 9:54 am #765274
    elenapoliti

    I saved a post model created with the Advanced Layout Builder. Actually the client should use this model to post new articles. However she says she cannot select the model, since the button doesn’t work on iPad. I have no idea, since I tried on two devices (iPad and iPhone) and everything worked perfectly.

    Have you ever faced any issue of this kind?
    Best regards
    Elena

    March 24, 2017 at 5:59 am #765886
    Rikard

    Hi,

    Ok, thanks for the feedback. I’ve never seen that issue before unfortunately, would you be able to test on the actual device that you client is using?

    Best regards,
    Rikard

    March 24, 2017 at 9:55 am #766007
    elenapoliti

    Unfortunately not, as the client is living very far way from me. I’ll tell her to check with some other device.

    March 25, 2017 at 6:48 am #766502
    Rikard

    Hi,

    Ok, thanks for that. Let us know the results when you get some feedback.

    Best regards,
    Rikard

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