Viewing 11 posts - 1 through 11 (of 11 total)
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  • August 8, 2024 at 10:58 am #1464118
    BlueSolution

    Hi there,
    it seems that some update has created major problems on my website, the menù is gone, the footer is gone, pages are messed up.
    Until the start of the week everything was looking right…
    Could you please help me

    • This topic was modified 1 year, 2 months ago by BlueSolution.
    August 8, 2024 at 1:20 pm #1464135
    Rikard

    Hey BlueSolution,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    August 8, 2024 at 2:12 pm #1464142
    BlueSolution

    Here you are

    August 8, 2024 at 4:33 pm #1464155
    Rikard

    Hi,

    Thanks for that. Are you overriding header.php or footer.php in your child theme? If so, then please try to replace those files with the parent theme files.

    Best regards,
    Rikard

    August 8, 2024 at 4:41 pm #1464157
    BlueSolution

    I don’t think so, I have never made any changes of these files.

    August 8, 2024 at 9:02 pm #1464172
    Rikard

    Hi,

    Thanks for the update. Could you post a screenshot of the content of your child theme please?

    Best regards,
    Rikard

    August 9, 2024 at 10:22 am #1464223
    BlueSolution

    I uploaded the screenshot on the website. see link below

    August 9, 2024 at 7:51 pm #1464274
    Rikard

    Hi,

    Thanks for that. Did you customise the theme in any way? I’m asking since the default theme header seems to replaced by something which is not created by Enfold, and the footer is completely missing as you pointed out. Could you try to replace the current theme with a fresh copy from your Themeforest account to see if that helps please?

    Best regards,
    Rikard

    August 10, 2024 at 8:46 am #1464304
    BlueSolution

    No absolutely haven’t done any kind of customization at all, it’s a website that was made around 5 years ago and no work of any kind has been made, other than updates. I will try to replace the Enfold theme then and let you know

    August 10, 2024 at 10:45 am #1464305
    BlueSolution

    Thank you, it worked :)

    August 10, 2024 at 12:13 pm #1464312
    Rikard

    Hi,

    Great, I’m glad that you got things working. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

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