Problems after update

Hi

Just wondering if someone can look at this urgently? We’ve had to put our website on maintenance mode as it is completely messed up with code showing on the front end.

I’ve added WP login details to the private field in the first message. Please help!

Thanks

Kim

Hi Rikard

Thanks for your reply. Yes, I cleared both caching plugins and the browser cache. Here is an example of what I’m seeing. The majority of our blog posts, plus the resources page and others are appearing like this. The ‘video’ slider on the homepage is also just black.

https://postimg.cc/image/vbxfg9ng7/f39dbc2e/

https://postimg.cc/image/x3qebcu07/9a763207/

We have no idea what’s going on with it, can you help please?

Thanks

Kim

Hi Rikard,

We’re seeing the first issue on Chrome and Edge on the computer after clearing browser caching, and also on Firefox and Chrome on the phone. It’s appearing on all blog posts and many pages although not the home page. Our friend just checked on his iPhone after also clearing caching and he’s seeing exactly the same as us: lots of code appearing in place of headers, images, social share buttons and more. On the latest blog post ‘Jeju Olle Video’ for example, all the code is appearing, then the proper version, then more code.

As for the second issue, the video slider on the home page is appearing as the black screen on Chrome and as a still of the video on Edge:

https://postimg.cc/image/61s895kjf/

On the phone where a photo should appear, it’s also just showing a black screen.

We were running the two caching plugins because it was our understanding that they work well together as long as they are set up correctly. We weren’t experiencing any problems before updating Enfold. When we saw the problem, we put the site on Under Construction because we didn’t want people to see it like that. We didn’t then think to deactivate the caching plugins but have deactivated them now.

Understandably, we are very concerned about this. Our site has been down for two days now and we really need this resolved urgently.

Thanks for your help,

Kim

Hi Rikard,

Okay, we tried removing the Social Warfare code from one of our posts and the problem of the code appearing went away. We updated the Social Warfare plugin, but were unable to update the pro add-on, getting an update error message. So we deactivated the Social Warfare pro add-on. Now our posts and pages are appearing without all the code. We’ll contact the Social Warfare support team for help with resolving the issues with the plugin.

Regarding the video problem, it’s in the fullwidth easy slider about half way down the home page. It’s appearing black or as a still image on Edge. On the phone there should be a fallback image but it’s black too. Can you help fix this part?

Thanks,

Kim

Hi Rikard,

Thanks again. We don’t really want to host the video on Youtube but just want to keep it as a locally hosted short clip. Is there anything we can do in this version to make it work?

We appreciate the info on the staging site idea, we’ll take that on board for future changes.

Thanks,

Kim

Hi,

Thanks for that. We’ve updated to the latest version of the theme and the video on the fullwidth easy slider is appearing normally. On the mobile however, there should be an image showing in place of the video. Instead it just says ‘object’ twice. Please see the attached screenshot.

https://postimg.cc/image/9xatqmel7/

Any suggestions?

Thanks,

Kim

Hi,

We had a look at the topic you suggested. We’re not clear on whether you’ve changed the code or there’s something we need to do. We are still having the issue.

Can you advise please?

Thanks,

Kim

Hi,

I took a look at the suggested code edit again. It seems like we need to add

if(this.isMobile)

to the original code in the sildeshow.js file.

It doesn’t say exactly where to put it though. Sorry, we’re just a little confused.

Thanks,

Kim

Hi,

We cleared the cache again, it’s definitely not that. There’s no problem with what’s shown in the above screenshots. The problem is on the home page, just below Latest Videos. The mobile fallback image for the videos is just appearing as a narrow strip with the title and [object Object].

https://postimg.cc/image/ef0zqx6p7/

Having looked at the thread that Ismael suggested, we’re just not clear exactly how to fix this, so would appreciate any help you can give us.

Thanks,
Kim