Problems

Dear Enfold – Kriesi.at,

Yesterday, 27 september we (Elske Elisen from MijnSteen.eu) sent your sales department an email considering the following:

1 We bought theme Enfold approximately in 2021 and used it for our basic landing website without complaint. Until 1 week ago.

We recieved your answer yesterday that the problem was rescheduled to the service community department, thank you for that. However we trust in good and quick service we herewith explain the problems we encountered that we cannot resolve without your active help unfortunately:

history

After we updated all the programs of WordPress and adding 2 new sites last week, we encountered the following problems:

We find us confronted with a new url in our landing page website leading directly to the website of Kriesi.at
The added urls, did not work online this week
We were not able to start up our website yesterday after a few hours work on some new pages.
The contact form does not work
We received a mail from WordPress – see attachment
Our host -Cloud86.nl- sorted part of the problem yesterday evening see the attached mail;
Cloud86.nl discovered that the theme Enfold could not operate with the php version. In response Cloud86 restored the former PHP version.
Please see also attached the backup of the website we prepared in concept, yesterday morning.

Herewith we kindly request Kriesi.at to look up and recover our theme Enfold today. So we can continue using and improving our website, and make sure it can be found (through xml indexing) by google at least. And build out to the next level, by us.

We also kindly request Kriesi to upload the attached backup of our site and check if the site works properly then, after your service.

We hope that we have given you enough information in order to resolve our problem with Enfold them the soonest.

We would be happy if you will reply to this mail so we know it has your attention as from now.

Please reply to:

Elske Elisen – M (Email address hidden if logged out) and to me:

Jetze Steensma – Jetze@MijnSteen.eu

Kind regards,

Mijnsteen.eu