Problematic resolution in image dimensions preview - Support

Viewing 6 posts - 1 through 6 (of 6 total)

Author

Posts
September 11, 2022 at 2:44 pm #1364608

HulaSlim
Participant

Dear Team,
I have a problem with a slide-show image that previews too large on large screens and too thin on smartphones. I checked the resolution it has exactly the same as the others 2560×1440, and I don’t find a way to modify that. I tried to reload the image from lthe library and it doesn’t work Could you please have a look ? I copy the url below.
Thank you
Natacha

September 12, 2022 at 10:07 am #1364678
Ismael
Moderator
Hey HulaSlim,

Thank you for the inquiry.

Did you add this css code?
```
.avia-fullscreen-slider .avia-slideshow>ul>li {
    background-size: 100vw 100vh !important;
    background-repeat: no-repeat !important;
}
```
The css forces the slides to inherit the width of the browser screen, which distorts the images. Please remove the css code, then toggle or temporarily disable the Enfold > Performance > File Compression settings. Purge the cache, then hard refresh the page.

Best regards,
Ismael
September 12, 2022 at 5:24 pm #1364803

HulaSlim
Participant

Hi Ismael,
Thank you for the answer.
I did that all. And after purgin the cash, I re-enabled the compression. Is it ok so ?
Thanks
Natacha

September 13, 2022 at 8:27 am #1364846

Ismael
Moderator

Hi Natacha,

Thank you for the update.

You can enable the file compression back once you’re done editing the site, just to make sure that you will always see the scripts and css changes. Did the changes fix the slider issue?

Best regards,
Ismael

September 14, 2022 at 6:29 pm #1365027

HulaSlim
Participant

Hi Ismael,
In the meantime I have put another image and now it’s ok.
So problem solved.
Thank you !
Best,
Natacha

September 14, 2022 at 6:42 pm #1365030

Mike
Moderator

Hi,
Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike
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Viewing 6 posts - 1 through 6 (of 6 total)

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