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  • January 14, 2021 at 4:07 pm #1272433
    daimonart

    Hi,
    I bought Enfold 4 times and everything has always been perfect!. Now I have upgraded to WP 5.6 and the mansories are no longer visible, they don’t work. Below the link in private content.

    Can you help me please?
    Thanks

    • This topic was modified 3 years, 11 months ago by daimonart.
    January 14, 2021 at 4:38 pm #1272454
    Nikko

    Hi daimonart,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    January 14, 2021 at 4:54 pm #1272461
    daimonart

    Hello.
    There is everything in the private area.
    Thanks!

    January 14, 2021 at 7:06 pm #1272516
    daimonart

    Hi, do you have any news? Because tomorrow I should buy another template for a client and I wanted to use Enfold, but if it doesn’t work with WP 5.6 I can’t. Thanks for the help.

    January 15, 2021 at 12:01 pm #1272681
    Nikko

    Hi daimonart,

    I apologize, I tried to log in with the credentials you posted in private content, however, it does not work, please check.
    Also try to go to Enfold > Performance, then disable CSS file merging and compression and Javascript file merging and compression
    Then try to flush out any cache.

    Best regards,
    Nikko

    January 15, 2021 at 12:34 pm #1272692
    daimonart

    Hi,
    I tried with your directions, but it doesn’t work.
    You find the credentials in private, I took a test and I log in.

    Thanks for your help
    Stefania

    January 15, 2021 at 1:53 pm #1272716
    Nikko

    Hi Stefania,

    Thanks for giving us admin access.
    I have installed and activated Enable jQuery Migrate Helper then set jQuery Version to Legacy 1.12.4-wp and it seems to work properly now.
    We have reported this to our devs and should be fixed on the next version of Enfold.

    Best regards,
    Nikko

    January 15, 2021 at 1:58 pm #1272719
    daimonart

    Hello,
    thanks! Perfect.
    Then I will do the same in the other templates I have installed and immediately buy another one for a new project!

    Thanks for the assistance.

    Best regards,
    Stefania

    January 15, 2021 at 2:02 pm #1272720
    daimonart

    Do you think it is better to wait for the new release before updating the others?
    Will it take a long time?
    Thanks for your advice
    Stefania

    January 15, 2021 at 2:35 pm #1272735
    Nikko

    Hi Stefania,

    When WordPress updates with a major version that is for example from 5.5 to 5.6, then I would suggest to wait for themes and plugins to have updates because sometimes major updates break some parts of the site, but if it’s a minor update (like 5.6 to 5.6.1) then you should update without waiting for plugins and themes to update.
    In this case, since it’s already updated to WordPress 5.6, I suggest sticking with the temporary solution (which is also recommended by WordPress) until Enfold and other plugins release their updates.
    Once an update is released, try to deactivate the plugin mentioned above then review your site, if all is good, you can delete the plugin.

    As for the next release, it should be around next week or the end of the month.

    Best regards,
    Nikko

    January 15, 2021 at 3:10 pm #1272749
    daimonart

    Thank you very much!

    Best regards,
    Stefania

    January 17, 2021 at 5:10 am #1273004
    Nikko

    Hi Stefania,

    We’re glad that we could help :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

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