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Viewing 16 posts - 1 through 16 (of 16 total)
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  • June 25, 2017 at 5:18 pm #812731
    mkv86

    Hi, from some days i have problem on my site, after when i have modified my pages and i updated it, the content disappared and i lost all my work, i have the last version of theme and wordpress.

    June 25, 2017 at 7:18 pm #812776
    Victoria

    Hey mkv86,

    Could you post the login links as well, please?

    Best regards,
    Victoria

    June 25, 2017 at 7:43 pm #812785
    mkv86
    June 25, 2017 at 10:36 pm #812831
    Nikko

    Hi,

    I have created a test page (see Private Content) and it seems to work well. Can you give us steps on how we can reproduce the issues you have?

    Best regards,
    Nikko

    June 25, 2017 at 11:17 pm #812839
    mkv86

    Hi I saw your page and I tried to update it and it works fine, on my page I used a template to create the layout, you can see this page and try to modify it and Republish it, so the error should be reproduced.

    June 26, 2017 at 12:07 am #812847
    Nikko

    Hi,

    I have tested it and it’s weird why it’s acting that way. Can you give us ftp access also? maybe turning debug on might help us.

    Best regards,
    Nikko

    June 26, 2017 at 12:15 am #812848
    mkv86

    Yes!

    June 26, 2017 at 9:44 am #812929
    Nikko

    Hi,

    Thanks for providing the ftp access, however with the debugging on there’s still no clue what’s causing the issue, can you try to update it to the latest version (4.0.7), hope it fixes the issue.

    Best regards,
    Nikko

    June 26, 2017 at 3:00 pm #813080
    mkv86

    Hi, I updated the theme to the latest version 4.07, but the problem is the same, I’m looking for a solution in a short time, because now I can not go on with the work for this customer.

    Regards
    Mirko

    June 26, 2017 at 8:56 pm #813203
    John Torvik

    Hi,

    Did you try to disable all the plugins and check if there`s any problem yet?

    Best regards,
    John Torvik

    June 26, 2017 at 10:50 pm #813223
    mkv86

    I’ve try to disable all plugin but the problem still exits.

    Mirko

    June 27, 2017 at 5:34 am #813294
    John Torvik

    Hi,

    Thanks for the feedback :)

    There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your ThemeForest account: http://kriesi.at/documentation/enfold/install-enfold-over-ftp/

    Best regards,
    John Torvik

    June 27, 2017 at 1:18 pm #813393
    mkv86

    I have already done this but it does not change anything, the problem in my opinion is in the templates that I save to rebuild the layout of the page quickly, if I use those on a page, I see the error if I create a new page and reproduce it without using templates page works. Save templates when you have complex pages is convenient, can you do something to solve?

    Best regards

    Mirko

    • This reply was modified 7 years, 5 months ago by mkv86.
    June 29, 2017 at 5:47 am #814220
    Ismael

    Hi,

    I was able to modify the test page. (http://www.fllicum.it/prodotti-2/)

    Could you please provide a screenshot of the error?

    Best regards,
    Ismael

    July 4, 2017 at 10:05 am #816222
    Danimo888

    Hi!

    I have the same problem. I made a page, portfolio entrie or a blog post and when I have modified it with avia layout builder and updated, the content dissapeard. The first modifie, and the second and etc. was correct but then this error happend. I try everything to solve this problem. I reinstall wordpress, reinstall enfold, rebuilt all the page, try with plugins and without plugins. The problem is the same. Please help me! This problem has been going on for weeks. We wuold like to use this page but now we can’t.

    Best regards,

    Daniel

    July 5, 2017 at 5:26 am #816602
    Ismael

    Hi,


    @Danimo88    : Are you adding html codes in the page? Please make sure that you all tags are closed properly. If possible, please create your own post. We’ll check the issue there.

    Best regards,
    Ismael

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