Viewing 14 posts - 1 through 14 (of 14 total)
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  • January 23, 2020 at 2:32 pm #1177617
    Bix77

    Hello!

    I want to update from 4.6.3.1 to the latest version.
    I get this error, when trying to update in the WordPress-Backend:
    “Errors occured checking on 2020/01/19 09:04:
    Download Package URL: Errorcode 404 returned by Envato: Not Found:
    – description: The purchase you have requested is not downloadable at this time.:
    – Possible cause: your download limit might be exceeded – please try again later.
    Download Package URL: A problem occured accessing your download link. Unable to perform update.

    Following Envato package errors occured:

    Enfold – Request for Download URL failed.”

    Thank you for your help.
    Angie.

    • This topic was modified 4 years, 11 months ago by Bix77.
    January 23, 2020 at 5:13 pm #1177753
    tiefenschaerfe

    Same …

    Trouble-Message:

    There was an error updating Enfold: the file could not be copied. enfold / config-levelslider / layerSlider / static / levelslider / skins / roundflat / index.php

    please help!
    thanks, Susanne

    January 23, 2020 at 9:24 pm #1177881
    Victoria

    Hi tiefenschaerfe,

    Please start a separate thread, describe your issue there and give us a link to your website.

    Best regards,
    Victoria

    January 23, 2020 at 9:24 pm #1177882
    Victoria

    Hi Bix77,

    Could you try to install this plugin to see if it helps please? https://envato.com/market-plugin/.

    Best regards,
    Victoria

    January 24, 2020 at 8:14 am #1178012
    tiefenschaerfe

    Hello @Victoria,

    now its working. Why? I dont know.

    best regards,
    Susanne

    January 25, 2020 at 8:22 am #1178266
    Rikard

    Hi Susanne,

    Sometimes it starts working when the official Envato plugin is installed, I’m not sure exactly why that is unfortunately.

    Best regards,
    Rikard

    January 26, 2020 at 8:37 pm #1178519
    Bix77

    No that didn’t help. I get this error: “Beim Aktualisieren von Enfold ist ein Fehler aufgetreten: Aktualisierungs-Paket nicht verfügbar.”
    This is really a problem. I’m about to transfer the website to my client. How am I supposed to explain this?
    :-(

    January 27, 2020 at 10:41 pm #1178816
    Bix77

    I’m still waiting for a solution!
    Do you have any insights?
    What I haven’t tried yet is updating via FTP. But I was hoping that it would work the usual way.
    thanks,
    angie.

    January 28, 2020 at 4:11 pm #1179060
    Ismael

    Hi,

    Thank you for the update.

    It probably doesn’t work because PHP version in your server is still 7.1, which is known to have issues in general. Please try to upgrade it to 7.3 or later versions. If it’s still not working, you may have to proceed and use FTP.

    Best regards,
    Ismael

    January 30, 2020 at 11:48 am #1179778
    Bix77

    Thank you for the tip. Unfortunately it didn’t help. I will now use FTP.
    I want to say, that I hope that this will be repaired in the future.

    Angie.

    January 31, 2020 at 10:06 am #1180195
    Ismael

    Hi,

    We don’t usually encounter this issue, but if we do, it is usually server-related. For most users, the automatic update works fine, so it’s just a matter of finding the correct configuration in your host or server. Unfortunately, we are not that familiar with it, so we can’t help you effectively.

    Thank you for your patience.

    Best regards,
    Ismael

    January 31, 2020 at 11:19 am #1180220
    tiefenschaerfe

    Hello #Bix77,

    maybe that can help you? I was able to solve my problem with updating the topic using the following plugin:

    Update Theme and Plugins from Zip File

    Please read this discussion:

    Theme install not possible

    best regards,
    Susanne

    January 31, 2020 at 11:37 am #1180232
    Bix77

    thank you! I will see, what helps in this case.
    angie.

    February 2, 2020 at 5:31 am #1180588
    Rikard

    Hi Angie,

    Thanks for the update, please let us know how you get on with it.

    Best regards,
    Rikard

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