Problem with Update Enfold 4.5.3 to 4.7

Hey,

Thanks for contacting us!

It seems like auto updates are currently disabled on your installation. If you have not, please refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and generate a Personal Token and insert it in Enfold theme options to receive auto updates. Please make sure to check all required tokens.

If it still does not work, please create a temporary admin login and post it here privately so we can look into it :)

Regards,
Yigit

Hi,

Could you please try de-activating all active plugins and check if that helps?

If it does not help, could you please contact your hosting provider and ask them to whitelist api.envato.com? They might be blocking it for security reasons.

Another user who was having the same issue contacted their hosting provider and replied:

our hoster has updated the Linux distribution of the server.
The cause of the problem was probably the incompatibilities of the versions of OpenSSL with cURL.

Now the token API works :-)

This happens when there is connection issue between your host and Envato API. This is not related to Enfold, it is related to server settings.

Best regards,
Yigit

Hi,

We are not really sure why it’s not working in your server. Have you tried removing the transients?

// https://www.wpbeginner.com/plugins/how-to-manage-and-delete-transients-in-wordpress/

If it still doesn’t work after removing the transients, please try to update the theme manually this time.

// https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

Best regards,
Ismael

Hi,

You shouldn’t lose anything if you update via FTP, but please make sure that you have full backups of the site in case anything should go wrong. I’m not sure what you mean by html modifications though, did you edit any of the core theme files? If so then they will be overwritten on any type of update.

Best regards,
Rikard