Viewing 14 posts - 1 through 14 (of 14 total)
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  • November 20, 2023 at 2:06 pm #1426073
    Chrisxx1982

    Hi,

    unfortunately, I found that the Enfold theme has some problem with the Customer Reviews for Woocommerce plugin.

    This is what the problem looks like: https://postimg.cc/CBJJr3vH

    The stars are always shown to me twice, one above the other. When I was troubleshooting, I initially suspected another plugin. I first switched off all plugins, unfortunately without success.

    Then I simply changed the theme and the error went away.

    Where do Enfold’s stars come from in the rating? How can I set/turn this off?

    Best regards
    Christian

    November 21, 2023 at 4:37 am #1426111
    Ismael

    Hey Chrisxx1982,

    Thank you for the inquiry.

    Would you mind giving us a link to a product page with the star rating or review section? We should be able to adjust the style of the stars and correct the positioning. Please provide the URL in the private field.

    Best regards,
    Ismael

    November 21, 2023 at 10:31 am #1426140
    Chrisxx1982

    Hi Ismael,

    I tried this on my test staging page. I always test everything there first.

    I can send you a login there. How can I send you the login details securely? Under the “private” content?

    Best regards
    Christian

    November 21, 2023 at 1:40 pm #1426164
    Rikard

    Hi,

    Yes, please send login details in private. Only moderators have access to that information.

    Best regards,
    Rikard

    November 21, 2023 at 2:42 pm #1426181
    Chrisxx1982

    Ok, but which email address should I use for your login? I need a E-Mail

    November 21, 2023 at 6:47 pm #1426201
    Rikard

    Hi,

    You can use one of your own, or the one in private. Note that moderators don’t have access to a common email, so please post all necessary login details in private.

    Best regards,
    Rikard

    November 22, 2023 at 9:30 am #1426251
    Chrisxx1982

    Hi,

    You will find the login details in the private field.

    When you access the website, you will first receive a password, then log in again.

    Best regards
    christian

    November 22, 2023 at 7:35 pm #1426301
    Rikard

    Hi,

    Thanks for that. Please try this in Quick CSS:

    .cr-overall-rating-wrap .crstar-rating:before {
  display: none;
}

    Best regards,
    Rikard

    November 22, 2023 at 10:27 pm #1426307
    Chrisxx1982

    Hi Rikard,

    Thank you. Unfortunately your CSS only solves the overall rating at that point. Unfortunately, the stars in the customer reviews in the comments are still all wrong. Look here: https://postimg.cc/v17TnCDQ

    Best regards
    Christian

    November 23, 2023 at 5:47 am #1426314
    Ismael

    Hi,

    Thank you for the update.

    You can add this css code to remove the duplicate stars in the customer reviews section.

    .cr-all-reviews-shortcode .crstar-rating::before, .cr-reviews-grid .cr-summaryBox-wrap .crstar-rating::before, #reviews.cr-reviews-ajax-reviews #comments.cr-reviews-ajax-comments .cr-ajax-reviews-list .comment-text .crstar-rating::before, #reviews #comments .cr-summaryBox-wrap .crstar-rating::before {
    content: "";
    display: none !important;
}

    Best regards,
    Ismael

    November 23, 2023 at 3:09 pm #1426346
    Chrisxx1982

    Hi Ismael,

    thank you. So it worked and the double stars are now gone in both places, thank you.

    Can you tell me where the problem comes from? Why are there 2x stars displayed one above the other?

    Unfortunately, what I noticed now are the stars (on mouse-hover) on the product image in the product list. See this screenshot: https://postimg.cc/62cnHpT6

    How can I remove the stars in the mouse hover view? I don’t understand where they come from, it doesn’t come from a plugin.

    Best regards
    Christian

    November 24, 2023 at 10:07 am #1426382
    Ismael

    Hi,

    Thank you for the screenshot.

    The theme modifies some of the product templates, but there’s nothing related to the rating element, so it’s probably modified or generated by a plugin. You can hide the rating container above the thumbnail with this css code.

    .thumbnail_container .rating_container {
    display: none;
}

    Best regards,
    Ismael

    November 27, 2023 at 2:32 pm #1426521
    Chrisxx1982

    Hi Ismael,
    thank you very much, that worked.

    Everything should be fine now :)

    Thank you very much.

    Greetings
    Christian

    November 27, 2023 at 4:37 pm #1426532
    Rikard

    Hi,

    Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

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