Viewing 6 posts - 1 through 6 (of 6 total)
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  • November 30, 2022 at 1:52 pm #1374454
    alligatorsnc

    Hi we have used your theme in this site https://www.officineditrevi.com/ and we have a problem with this product list:
    https://www.officineditrevi.com/categoria/elettropompe-sommerse-alte-temperature/
    in all the languages.
    As you can see we have uploded a new product and a new product photo but the format of the thumbnail is not correct.
    Of couse we are using the same shape and dimentions as the original one.
    Can you halep me to solve the issue?

    Thanks in advance

    Antonella

    December 2, 2022 at 4:06 pm #1374799
    Yigit

    Hey Antonella,

    Thanks for contacting us!

    It seems like you have modified WooCommerce files on your child theme. Could you please temporarily switch to Enfold parent theme, clear cache and check if that helps?

    Best regards,
    Yigit

    December 2, 2022 at 7:48 pm #1374827
    alligatorsnc

    Thank for your answer but it’s not right.
    Threre are no modifications that affort this issue in our ccs file. Already check.
    A the moment the system makes squared every picture is uploaded. It was not in this way until now.
    Possible some updayes have created the issue?
    We are working with the sysstem since a long time and never had problems with pictures and we have uploaded a lot of products and pictures.
    Please, can you have a better look to the problem?
    We have just renewed the support just to solve it.
    Thankas in advance

    Antonella

    December 6, 2022 at 10:43 am #1375193
    alligatorsnc

    Can i have answer, please?

    Thanks in advance

    December 13, 2022 at 10:14 am #1376029
    alligatorsnc
    This reply has been marked as private.
    December 14, 2022 at 2:43 pm #1376137
    Yigit

    Hi Antonella,

    I am sorry for the late reply!

    Your product images are not showing up on my end but I have added following code to bottom of functions.php file of your child theme

    
add_filter( 'avf_wc_before_shop_loop_item_title_img_size', 'avf_wc_before_shop_loop_item_title_img_size_mod', 10, 1 );
function avf_wc_before_shop_loop_item_title_img_size_mod( $thumbnail_size ) {
    return 'woocommerce_thumbnail';
}

    Could you please clear cache and review your website?

    Best regards,
    Yigit

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