Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • March 13, 2018 at 1:07 pm #926059
    minogig

    Good morning. I have a problem on my ecommerce made with the theme enfold and the woocommerce plugin. I can no longer view the product detail. It takes a long time to open the page and then comes a blank page. If I insert a new product instead, it loads it correctly. What could it be?

    March 14, 2018 at 6:23 am #926418
    Rikard

    Hey minogig,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    March 14, 2018 at 11:39 am #926552
    minogig

    Hi and thank’s a lot for your answer.
    the problem as I repeat occurs when I select the product detail. it takes a long time to load and then goes blank page.
    Thank’s and best regards

    March 16, 2018 at 3:11 am #927848
    Ismael

    Hi,

    Thank you for the update. Did you add a “Product Purchase Button” element in the product? Please review the solution in the following thread.

    // https://kriesi.at/support/topic/avia-editor-product-purchase-button-crash-the-page-at-variable-products/#post-927017

    Best regards,
    Ismael

    March 16, 2018 at 1:05 pm #928077
    minogig

    Thank you so much for solving the problem. Now it seems to work. You are as big as ever and always available to help us. Thank you so much indeed

    March 17, 2018 at 7:52 am #928388
    Rikard

    Hi,

    Great, glad we could help and thanks for the kind words :-)

    Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.