Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • September 14, 2016 at 1:10 pm #686330
    Doris5ricevic

    Dear support,

    I don’t know what to do. When I open the site on mobile device the masonry gallery shows only Title and caption, but not the picture while on computer everything works perfectly. What should I do about it? I have updated the theme to 3.8. because I saw that may be the problem in other similar topics, but it stayed the same.

    Hope you can help me with that.
    Best regards!
    Doris

    September 14, 2016 at 2:21 pm #686367
    Jordan

    Hey Doris,

    Thanks for getting in touch!

    The site looks good on my end. You may not see the changes until the cached files are cleared in your browser.

    Please try to hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload” and review the site again.

    Let me know if that helps!

    Best regards,
    Jordan

    September 14, 2016 at 10:11 pm #686603
    Doris5ricevic

    Hi,

    Thank you for quick response! Unfortunately, this is not working. I did that on all browsers, Iphone 6 and Microsoft, and still doesnt’t show any picture.. On computer, as I previously said, everything works… But mobile device is the problem.

    When I started working with this theme I wrote in quick css some code for masonry entry, because I wanted it to be in row on mobile device (maybe this information can help you a little bit)… And till today, everything worked perfectly, but when I uploaded the theme I got that problem…

    This is the code which I have in quick css:
    .av-masonry-entry {
    width: 33% !important;
    }

    Best regards!
    Doris

    September 18, 2016 at 7:08 pm #688167
    Doris5ricevic

    Hi again,

    I just wanted to say that when I removed the title and description the picture is visible… But, now I don’t have any title and description on computer because I removed it … If there is no help for me I will just leave it like this, but if we can do something to make the picture visible on mobile while having the title and description I will be happy to make it work.

    Best regards!
    Doris

    September 18, 2016 at 7:14 pm #688168
    Basilis

    Hi,

    Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)

    Best regards,
    Basilis

    September 19, 2016 at 12:26 pm #688424
    Doris5ricevic

    Hi,

    I’m sorry to hear this. I really didn’t do anything except upload the theme. And after upload it doesn’t work. Before, it worked. I didn’t need to ask or change anything, the pictures on phone were normal… :(

    Best regards!
    Doris

    September 19, 2016 at 8:32 pm #688762
    hermelina

    Hi Doris,

    I’ve had the same issue. Than I changed “display order” to “ascending”. Now it works fine for me. Maybe it could help you too?

    Best regards,
    hermelina

    September 22, 2016 at 4:56 am #690042
    Ismael

    Hi!

    I don’t know what to do. When I open the site on mobile device the masonry gallery shows only Title and caption

    The masonry content container covers the image container. This is the default behaviour on mobile if the Size Settings is set to “Perfect Grid”. You can either hide the content container or increase the height of the masonry sizer. Add this in the Quick CSS field if you want to increase the height:

    @media only screen and (max-width: 767px) {
   .av-fixed-size .av-masonry-entry .av-inner-masonry-sizer {
       padding-bottom: 120%;
   }
}

    Best regards,
    Ismael

    September 22, 2016 at 5:50 pm #690360
    Doris5ricevic

    Dear all,

    unfortunately, I couldn’t find where to change display order :/ . But, thank you all for trying to help me! I appreciate it. I tried also to increase the hight but that’s changing the site a lot. It will be fine without title and caption.

    Thank you!
    Best regards!
    Doris

    September 23, 2016 at 2:00 pm #690725
    hermelina

    Hi Doris,
    have a look at the settings of your masonry; first tab. There you will find “display order”.

    Kind regards,
    hermelina

    September 23, 2016 at 2:04 pm #690726
    hermelina

    Sorry, the link was wrong.

    September 27, 2016 at 4:53 am #692052
    Ismael

    Hi,

    If you want to just hide the title and caption, please use this:

    @media only screen and (max-width: 767px) {
   #top .av-inner-masonry-content {
    display: none !important;
   }
}

    Best regards,
    Ismael

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