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  • #1207602

    Hello, how are you? Can someone help me? I think my Enfold is in trouble. I have this page on my website: http://avaliarq.com.br/portfolio-avaliarq/, and on this page I use Mansory to show my projects of my work. But, sometimes when I enter the page, the 15 projects I registered are not loaded. When this happens I need to update the page so that the rest of the projects appear.

    How can I fix this problem so that the 15 projects are loaded whenever the page is opened? Can someone help me please? The temporary access data is in the private part of this post.

    #1207902

    Hey LuizaCFranco,

    Please check now.

    Best regards,
    Victoria

    #1208190

    Hello, did not work :(

    When entering the page for the first time it appears like this with some portfolios missing and sometimes only half of an image of them appears:

    #1208885

    Can someone help me?

    #1209589

    Hi LuizaCFranco,

    Please make a screencast of the issue and share with us.

    Best regards,
    Victoria

    #1209704

    I inserted image in my last comment, but the website didnt`t show.

    The link of screenshot is here: https://imgur.com/a/d0szqtz

    #1210449

    Hi LuizaCFranco,

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.

    Also, try to add masonry outside of the color section and see if the issue persists.
    Best regards,
    Victoria

    #1210744

    I did the 2 things you asked for, but none of them worked.

    #1211429

    Hi LuizaCFranco,

    I deactivated the CSS and JavaScript merging and the masonry loads fine. Please check.

    Best regards,
    Victoria

    #1211848

    Hello, the problem has been solved 50%! When I enter directly through the link: http://avaliarq.com.br/portfolio-avaliarq/ it loads without problems. When I enter the main page http://www.avaliarq.com.br and then click on “Projects” in the menu, then the error continues. I’m getting sad about it because I have no idea how to solve it.

    See the printscreen I took just now, the projects are on top of each other:

    View post on imgur.com

    #1212727

    Hi LuizaCFranco,

    Well, if you have the staging server, it would be great to update the theme there and test the issue there too.

    Best regards,
    Victoria

    #1219289

    Thank you! My problem has been solved.

    #1219688

    Hi,

    Great, I’m glad that you got things working and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

Viewing 13 posts - 1 through 13 (of 13 total)
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