Viewing 13 posts - 1 through 13 (of 13 total)
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  • August 31, 2018 at 10:45 pm #1004231
    Marie-Claude

    Hello, I have a problem with the display of my homepage on mobile. Although I have selected to display the columns one below the other, they still appear next to each other …

    Thanks you for helping me !

    • This topic was modified 6 years, 2 months ago by Marie-Claude.
    September 2, 2018 at 5:38 am #1004559
    Vinay

    Hey Marie-Claude,

    I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?

    The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.

    Best regards,
    Vinay

    September 2, 2018 at 6:28 pm #1004681
    Marie-Claude

    Hi Vinay !

    I change password I hope it’s ok now :-) And yes we have a administrator role

    September 3, 2018 at 5:50 am #1004770
    Vinay

    Hi,

    I tried to check your site again but the credential you provided is incorrect. Please review the credentials and get back to us.

    Best regards,
    Vinay

    September 3, 2018 at 4:47 pm #1005046
    Marie-Claude

    Really strange … I just tried and everything works fine :-(

    September 4, 2018 at 3:15 am #1005246
    Vinay

    Hi,

    Thank you it’s working now. I’m able to access the dashboard but there is one more password required to view the front page.

    ””

    Best regards,
    Vinay

    September 4, 2018 at 3:18 am #1005247
    Marie-Claude
    This reply has been marked as private.
    September 4, 2018 at 4:50 am #1005258
    Marie-Claude
    This reply has been marked as private.
    September 4, 2018 at 6:51 am #1005297
    Rikard

    Hi,

    Thanks for the feedback, I don’t think Vinay did anything. If he did he would have written it in the thread. What are the problems you are having on those pages?

    Best regards,
    Rikard

    September 4, 2018 at 6:59 am #1005299
    Marie-Claude
    This reply has been marked as private.
    September 4, 2018 at 4:54 pm #1005687
    Marie-Claude
    This reply has been marked as private.
    September 5, 2018 at 4:33 pm #1006202
    Marie-Claude

    I found out what’s causing the problem, it’s a CSS code added in the past to fix another problem that caused me this one, I’m going to open another post about it, then we can close this one. Thank you

    September 6, 2018 at 4:12 am #1006409
    Rikard

    Hi,

    Great, glad you found the problem and thanks for letting us know. I’ll close this thread for now then, let’s continue in your new thread.

    Best regards,
    Rikard

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Viewing 13 posts - 1 through 13 (of 13 total)
  • The topic ‘Problem with homepage on mobile’ is closed to new replies.