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AuthorPosts
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January 24, 2015 at 8:48 pm #384989
Hi guys,
I’ve been having an issue for quite a while with the forms:
I have one on each page of my website and I configured it to display autoresponder messages, font colors, personalized header, etc. It works fine if only that every time I pull up the page on the website containing the form, to amend whatever element in such page (so not the form, but a slider for example) or simply write the page meta description, once I save and update the page, the form reverts back to all its original functions, i.e. default color, fonts, header (send me mail, instead of my personalized form title).I copied the entire site onto a subdomain to do testing; I deactivated all plugins and reactivated one by one, each time amending something on the page and then saving/updating to check whether the form reverted back to default parameters and…the form works perfectly, so it doesn’t cause any issue.
I have no clue what it is that is causing the form to revert to its original parameters every time I make any change on my website. So I always have to re-insert all the personalizations in the form manually, which as you can imagine is a real nuisance.
Could you give it a look?
I send you the parameters/logincredentials underneath.January 26, 2015 at 6:13 pm #385655Hi Antonio!
In your contact page I changed the title to red and updated the page a couple of times changing stuff here and there but as far as I can tell it’s updating fine. I didn’t see any issues.
Try clearing your browser cache and double check that your viewing the correct translation when you view your page on the front end. You have four translations so perhaps you were viewing the wrong one.
Best regards,
ElliottJanuary 26, 2015 at 6:55 pm #385708Hi Elliott,
Thanks for checking that out. Unfortunately, this is still occurring, as I just tried again from a different computer and the same issue happened.
Please try do the same change I just did:
1) open up this page in the front end: https://casateulada.com/calendar-rates/ Scroll down until you see the form and you’ll see the heading of the form saying ‘How Can We Help You?” in white. If you want fill in the form to receive a test of the autoresponder too.
2) open up the same page in the back end and simply go to the ‘extract’ window underneath the elements. Just add whatever, a dot, a comma or a number at the end of the extract description, then hit save and update the page.
3) now refresh the https://casateulada.com/calendar-rates/ page and tell me what you see when you scroll down. You should she that the form now has the header gone back to a default black ‘Send us Mail’ and all previously defined content (including the autoresponder message) has gone.
This happens on whatever computer I’m at so I suppose it’s some conflict inside the site.
I look forward to hearing your update on this as I’ve gone crazy for months trying to understand what’s going on.
Thanks,
Antonio
January 27, 2015 at 6:49 pm #386504Hi!
I logged in but you were currently editing the page so I could not edit it.
Also, the way your styling them is not how you should be doing that. Instead of inserting spans and using inline CSS drag a codeblock element to your page and add this inside.
<style type = "text/css"> .avia_ajax_form h3 span, .avia_ajax_form h3 { color: red !important; } </style>
Cheers!
ElliottJanuary 27, 2015 at 8:09 pm #386545Hi Elliott,
thanks for replying. Can you try again and if I’m in can you take over? I’m always inside the site by default, also when I’m not currently working on it, so please feel free to replicate the steps I told you earlier to see the page behavior.
As for what you mentioned above here, I’m not a coder, so unfortunately I don’t really know which is the correct way. Can I ask to explain better what you mean when you say: “Instead of inserting spans and using inline CSS drag a codeblock element to your page and add this inside.” I see what you mean in the first part of the sentence, but where would I drag the codeblock and how does that work with the form?
Also, I read in the code you added: “color: red !important;” does it mean there is something red somewhere? I want the fonts in the form to be white like you see in the final example.Thank you so much for your help.
Antonio
January 28, 2015 at 9:20 pm #387380Hi!
Ok I edited your last contact form and removed the spans and inline CSS you had on the labels and I think that is what was causing the problem because I could then see the black text you were referring to.
Add this to your custom CSS to turn it white.
.avia_ajax_form h3 { color: white; }
And then edit the rest of your contact forms in the page and remove all of the spans for the labels.
Best regards,
ElliottJanuary 28, 2015 at 11:15 pm #387454Hi Elliot,
I’m sorry but there must be something wrong.
I added the line you gave me to the custom CSS and while I do get the header to be white all the label names are grey, whereas they should all be white. I removed the inline CSS i had on labels yet they are all grey.Also, the default ‘Send us mail’ title gets displayed once again and the customized autoresponder message is deleted, like I mentioned before. I can re-insert them manually one by one every time, save, update and get the page to display the proper fields and message, BUT if I later on need to make any change whatsoever on the page and work on it again, then update it…The forms go back to their default!
So there is definitely something wrong and I can’t seem to get over this issue that is going on for months now. Maybe you can see whether Kriesi or someone from tech support has a clue?
I would really appreciate. Thank you.
February 1, 2015 at 7:01 am #388948Hey!
It’s so easy to forget to close the html tags when working on the advance layout builder. This might cause the content not to update properly or be removed when you change something. Instead of adding span tags on the contact form titles, try to add a code block element on top of the contact form element then add the code Elliott provided above. This should change all form labels/titles to white.
<style type = "text/css"> .avia_ajax_form h3 span, .avia_ajax_form h3 { color: #ffffff !important; } </style>
If you have any elements with inline css, you should probably remove them then try to modify those elements using the code block styling or the Quick CSS field.
Best regards,
IsmaelFebruary 1, 2015 at 10:33 am #388990Hi Ismael,
Thank you for your clarification. I did as you suggested, but it seems that the code only changes the form header to white and not the form labels, which keep being grey.
Have a look here:
http://casateulada.vacationrentalsecrets.com/calendar-rates/I removed the inline css from the first two labels and as a rsult they are grey, whereas the others still have the inline css and are white. I’m trying your solutions on the test site before I apply them to the live one.
Thank you for your further support.
Antonio
February 2, 2015 at 5:39 am #389129Hi!
You can add this on the Quick CSS field:
.main_color label { color: #ffffff !important; }
OR this one to a code block element:
<style type = "text/css"> .main_color label { color: #ffffff !important; } </style>
Best regards,
IsmaelFebruary 2, 2015 at 6:14 am #389142Your problem sounds identical to mine at https://kriesi.at/support/topic/contact-form-keeps-resetting-itself/
February 3, 2015 at 10:04 am #389919Hey!
The user is adding html tags on the contact form editor which reverts back after update. Is that what’s happening on your case? Please stick to your own thread. Thank you.
Best regards,
IsmaelFebruary 4, 2015 at 12:47 am #390470Hey Ismael,
I really don’t know what to do with this…nothing works. While your code worked in making labels white, the forms still revert back to their standard default settings everytime I touch the page to do anything with it.
It is very frustrating, because I lose my autoresponder message everytime and so is with the header, and all other fields.Hopefully you, or @Kriesi will find what’s causing this issue and guide me to the solution…
Thank you for your help. I really don’t know how to get out of this.
Antonio
PS: Besides I keep writing this, but it goes unheard…I think there is something not working properly with this forum, since some kind of issue I think I recall occurring with the platform a few months ago: I do not get any notification of new replies anymore AND what’s worst is that whenever I type in a reply in a thread like this one and hit ‘send’, I get a blank page, not the refreshed page with the updated thread. If I refresh in the browser it warns me if I want to leave the page before it’s saved. I do and I get the actual refreshed page with an error message saying ‘oops it seems like you are publishing the same reply’ or something similar. Are you aware of that? I guess I’m not the only one experiencing this, also because meanwhile I reformatted all my compuers, started from scratch and it still gives the same issue. Not occurring on other support forums.
PPS: This problem doesn’t seem to occur if I ‘edit’ the reply, like in this case. I hit send and it works like it should.
- This reply was modified 9 years, 10 months ago by abortolotti.
February 5, 2015 at 1:54 pm #391301Hey!
I deactivated the cache plugin then edit the contact form and it works fine. Activated the cache plugin back then we turned on the Clear all cache files when a post or page is published or updated option and so far the contact form doesn’t revert back to its default settings.
Regards,
IsmaelFebruary 5, 2015 at 2:11 pm #391321Hey Ismael,
Thanks for looking into it. Let me check it out too and see if that hopefully solves the problem. It would be awesome.
I’ll keep you posted.
Antonio
Unfortunately…it doesn’t work. Please read private reply below.
- This reply was modified 9 years, 10 months ago by abortolotti.
February 5, 2015 at 2:46 pm #391345This reply has been marked as private.February 6, 2015 at 1:26 pm #392020Hey!
Looks like you have CDN on your site. Another user is experiencing the same. Please refer to this link for a possible fix: https://kriesi.at/support/topic/contact-form-resetting-to-defaults/#post-391712
Regards,
IsmaelFebruary 6, 2015 at 2:37 pm #392052Hey!
Thank you Lord!!!! :)
I’ve been going nuts for months over this issue and yes, that solved the problem!So for others who may use CloudFlare and have the same issue this is now resolved via creating a “Page Rule” in CloudFlare.
SOLUTION:
1. Create a page rule for -> mysite.com/wp-admin/*
2. Turn OFF -> Security Email Obfuscation, Server Side Excludes and Web Application Firewall
THANK YOU! You can now finally mark this as ‘solved’. I’m so glad!
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