Problem with forms

Hi Elliott,

Thanks for checking that out. Unfortunately, this is still occurring, as I just tried again from a different computer and the same issue happened.

Please try do the same change I just did:

1) open up this page in the front end: https://casateulada.com/calendar-rates/ Scroll down until you see the form and you’ll see the heading of the form saying ‘How Can We Help You?” in white. If you want fill in the form to receive a test of the autoresponder too.

2) open up the same page in the back end and simply go to the ‘extract’ window underneath the elements. Just add whatever, a dot, a comma or a number at the end of the extract description, then hit save and update the page.

3) now refresh the https://casateulada.com/calendar-rates/ page and tell me what you see when you scroll down. You should she that the form now has the header gone back to a default black ‘Send us Mail’ and all previously defined content (including the autoresponder message) has gone.

This happens on whatever computer I’m at so I suppose it’s some conflict inside the site.

I look forward to hearing your update on this as I’ve gone crazy for months trying to understand what’s going on.

Thanks,

Antonio

Hi Elliott,

thanks for replying. Can you try again and if I’m in can you take over? I’m always inside the site by default, also when I’m not currently working on it, so please feel free to replicate the steps I told you earlier to see the page behavior.

As for what you mentioned above here, I’m not a coder, so unfortunately I don’t really know which is the correct way. Can I ask to explain better what you mean when you say: “Instead of inserting spans and using inline CSS drag a codeblock element to your page and add this inside.” I see what you mean in the first part of the sentence, but where would I drag the codeblock and how does that work with the form?
Also, I read in the code you added: “color: red !important;” does it mean there is something red somewhere? I want the fonts in the form to be white like you see in the final example.

Thank you so much for your help.

Antonio

Hi Elliot,

I’m sorry but there must be something wrong.
I added the line you gave me to the custom CSS and while I do get the header to be white all the label names are grey, whereas they should all be white. I removed the inline CSS i had on labels yet they are all grey.

Also, the default ‘Send us mail’ title gets displayed once again and the customized autoresponder message is deleted, like I mentioned before. I can re-insert them manually one by one every time, save, update and get the page to display the proper fields and message, BUT if I later on need to make any change whatsoever on the page and work on it again, then update it…The forms go back to their default!

So there is definitely something wrong and I can’t seem to get over this issue that is going on for months now. Maybe you can see whether Kriesi or someone from tech support has a clue?

I would really appreciate. Thank you.

Hi Ismael,

Thank you for your clarification. I did as you suggested, but it seems that the code only changes the form header to white and not the form labels, which keep being grey.

Have a look here:
http://casateulada.vacationrentalsecrets.com/calendar-rates/

I removed the inline css from the first two labels and as a rsult they are grey, whereas the others still have the inline css and are white. I’m trying your solutions on the test site before I apply them to the live one.

Thank you for your further support.

Antonio

Hey Ismael,

I really don’t know what to do with this…nothing works. While your code worked in making labels white, the forms still revert back to their standard default settings everytime I touch the page to do anything with it.
It is very frustrating, because I lose my autoresponder message everytime and so is with the header, and all other fields.

Hopefully you, or @Kriesi will find what’s causing this issue and guide me to the solution…

Thank you for your help. I really don’t know how to get out of this.

Antonio

PS: Besides I keep writing this, but it goes unheard…I think there is something not working properly with this forum, since some kind of issue I think I recall occurring with the platform a few months ago: I do not get any notification of new replies anymore AND what’s worst is that whenever I type in a reply in a thread like this one and hit ‘send’, I get a blank page, not the refreshed page with the updated thread. If I refresh in the browser it warns me if I want to leave the page before it’s saved. I do and I get the actual refreshed page with an error message saying ‘oops it seems like you are publishing the same reply’ or something similar. Are you aware of that? I guess I’m not the only one experiencing this, also because meanwhile I reformatted all my compuers, started from scratch and it still gives the same issue. Not occurring on other support forums.

PPS: This problem doesn’t seem to occur if I ‘edit’ the reply, like in this case. I hit send and it works like it should.

• This reply was modified 9 years, 9 months ago by abortolotti.

Hey Ismael,

Thanks for looking into it. Let me check it out too and see if that hopefully solves the problem. It would be awesome.

I’ll keep you posted.

Antonio

Unfortunately…it doesn’t work. Please read private reply below.

• This reply was modified 9 years, 9 months ago by abortolotti.