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Hi, I have a problem with online stores. When shopping from the Android phone (I have not tried IOS).
The fields of telephone and email do not allow me to write or modify.
I have the same problem in several stores.
Enformaherbal.com
Estrellitalavaliente.comWhat can you be?
On laptops and pc works properly.Hey!
I checked your Estrellitalavaliente site on my iphone and i am able to type into fields, attached a screenshot in private content field. I asked my teammates to check your site on their Android devices. Please kindly wait to hear from them
Best regards,
Yigitgood morning
Thanks for your reply.I think I’ve found the problem.
The case happens when a customer returns to buy with the previous data.
In the section to fill data, if autocomplete only no problem, but if this option is not active.
You can not fill in the required fields, telephone and email.
Then you can not complete the purchase.Can you try to change the data with the user and password that I have created?
The data will change when you are completing the purchase.Hi,
Can you please try de-activating it, flushing browser cache and check if that helps? :)
Best regards,
YigitHi, I have disabled the plugins. But remains the same.
In the capture that I send you.
I sense the mail box. Makes a line jump. Because the word “email” is very long.
Could it be that the line break affects the mail and the phone.
If you look at these boxes, the information is saved but it is not possible to modify or edit it.regards
Hi,
Did you try to test it with a default WordPress theme? – This way, we can see if the problem is related with the Enfold.
Best regards,
John TorvikHello
Retrieving the topic.
I continue with the same problem and I am desperate. Many sales come by mobile and can not be registered.I tested it with a default teme and it works correctly.
It seems to be problem of the line break in “Correo electrónico” very long
Any suggestions?
The purchase can not be finalized.
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