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  • September 2, 2014 at 9:38 am #312131
    druffster

    Please can you help me find out why the Enfold theme does not load fontello icons that we have created.

    It gives the error “Couldn’t add the font because the server didn’t respond. Please reload the page, then try again”.

    Is there anything we need to do and or is there any other way to activate the customized icons?

    September 2, 2014 at 12:32 pm #312242
    Yigit

    Hi Daniel!

    Can you post the link to your website please? Which version of Enfold are you using?

    Regards,
    Yigit

    September 2, 2014 at 12:57 pm #312264
    druffster

    Hi Yigit, thanks for your response.

    I downloaded the latest version of Enfold last week before we started.

    Here is the url –> http://www.callcabinet.us/

    September 3, 2014 at 7:16 am #312672
    Ismael

    Hey!

    Thank you for the update.

    We will be needing the actual font file that you want to add. Please post a download link here. You can use dropbox or any other media uploader tools. We would like to test it on our installation. Have you tried adding a single icon font only on a single zip file before uploading them?

    Cheers!
    Ismael

    September 3, 2014 at 9:28 am #312722
    druffster

    Hey Ismael,

    Thanks for your response. Yes, we have tried adding a single icon font, but that did not work.

    Please download the zipped font file here –> http://www.callcabinet.us/wp-content/uploads/2014/09/fontello-0a7c3436.zip

    Regards,
    Daniel

    • This reply was modified 10 years, 3 months ago by druffster.
    September 3, 2014 at 1:26 pm #312818
    Yigit

    Hey!

    It does work fine on my local installation – http://i.imgur.com/rM5eqZB.png
    Can you please try re-updating the theme via FTP – http://vimeo.com/67209750
    Make sure to overwrite all files especially config-templatebuilder/avia-template-builder/php/font-manager.class.php

    Regards,
    Yigit

    September 3, 2014 at 4:27 pm #312976
    druffster

    Hi Yigit,

    We have re-downloaded the theme and tried uploading a font again and it still does not work. Is there anything else you can suggest?

    We are hosting with Godaddy CPanel.

    September 3, 2014 at 4:33 pm #312983
    Yigit

    Hi!

    Please try to increase the allocated memory to 128M: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    Cheers!
    Yigit

    September 5, 2014 at 8:47 am #313856
    druffster

    Hi Yigit,

    Thanks for your help. We did increase the allocated memory to 128M, however we have fixed the problem now.

    GoDaddy does not enable zip support in PHP by default, to resolve you need to do the following:
    In cPanel, click on “Select PHP Version.” On that page there should be a list of PHP options. Make sure zip is checked then save the config. If it isn’t there, you’ll need to select a different version of PHP.

    September 5, 2014 at 2:46 pm #314036
    Yigit

    Hi!

    Glad it is fixed now! Let us know if you have any other questions or issues

    Regards,
    Yigit

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