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  • May 16, 2018 at 9:12 am #957398
    cfblasant

    Hi,

    We have noticed that your theme isnt compatible with the plugin “WP BAKERY PAGE BUILDER” and “ESSENTIAL GRID” this is a big problem. Because we will have to start the web from the beginning
    That’s why we want to ask you to return the theme, I hope this doesn´tt cause you a lot of problems, I hope you can understand it!

    Best regards,
    Alexander

    • This topic was modified 6 years, 7 months ago by cfblasant.
    May 17, 2018 at 6:58 am #957948
    Rikard

    Hey cfblasant,

    Are the plugins not compatible with our layout builder or is our layout builder not compatible with the plugins; difficult question really. If you want a refund then you will have to contact Envato support.

    Best regards,
    Rikard

    June 11, 2018 at 3:42 pm #971258
    pixel-hustler

    Hi,
    I have been using Enfold theme for many years so far. Around 6 months ago I have purchased Essential Grid and both were working fine till now, as Essential Grid simply stopped working now. Is there a way round this issue? As my whole portfolio section is based in that plugin and I wouldn’t want to redesign everything once again.

    Portfolio

    Web Design Portfolio

    Kind Regards
    Pawel

    June 12, 2018 at 8:26 pm #971813
    Victoria

    Hi Pawel,

    Can you please check the Theme options > Performance and uncheck the loading jQuery in the footer?

    Best regards,
    Victoria

    July 6, 2018 at 1:32 pm #982052
    pixel-hustler

    Hi Victoria,

    many thanks for that. It worked back when you have responded to this ticket.
    Unfortunately it is doing same thing as before even with unchecked jQuery in the footer, any other ideas?

    Kind Regards
    Pawel

    July 7, 2018 at 1:42 pm #982447
    Victoria

    Hi Pawel,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    July 7, 2018 at 1:52 pm #982449
    pixel-hustler
    This reply has been marked as private.
    July 7, 2018 at 8:31 pm #982563
    Victoria

    Hi Pawel,

    I don’t see the errors anymore and the pages seem to work.

    Could you please attach some screenshots of the issue or explain a bit more which part is not working?

    Best regards,
    Victoria

    July 8, 2018 at 12:06 pm #982678
    pixel-hustler

    Hi Victoria,
    That’s really odd, as now it works all fine.
    Many thanks
    Pawel

    July 8, 2018 at 7:58 pm #982800
    Victoria

    Hi Pawel,

    Glad it is working now :)

    If you need further assistance please let us know.
    Best regards,
    Victoria

    August 20, 2018 at 2:51 pm #999394
    wallixweb

    Hi Victoria,

    I have the same problem as Pawel,
    The grids are no longer displayed since the last update of enfold.
    Can you tell me how you did to solve this problem?

    Thank you in advance.

    Alexander

    August 20, 2018 at 10:36 pm #999624
    Basilis

    Hi,

    Please do contact the Author of the plugin for further help! :)
    If they can locate the issue, we will be more than happy to fix it and apply a patch from our side.

    Best regards,
    Basilis

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