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  • #1006797
    Tim Snow
    Guest

    Hello, I bought a website with Enfold, creativecarpetrepair.com.

    the enfold theme had been updated, which was causing issues with PHP memory limits. This was the error I was finding:

    [06-Sep-2018 16:05:42 UTC] PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 94 bytes) in /home/creative/public_html/wp-includes/meta.php on line 838
    [06-Sep-2018 16:05:44 UTC] PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 83 bytes) in /home/creative/public_html/wp-includes/wp-db.php on line 2416
    [06-Sep-2018 16:05:44 UTC] PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 64 bytes) in /home/creative/public_html/wp-includes/meta.php on line 841

    This shows that something in the site was using more memory for the php process that the server was configured to use. When the limit was reached, the process was terminated which caused the site to display a white page. To get the website back working, I was able to restore the files from the cpanel backups. This allowed the site to function again.

    #1006901

    Hey Tim Snow,

    For technical support please register here kriesi.at/support/register with your item purchase code .

    Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.

    Example: https://kriesi.at/support/enfold

    Scroll to the bottom of the page to open a new ticket.

    Best regards,
    Vinay

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