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Hi,
When we want to insert a media (image) on a post or a page of our website (http://www.keystone-europe.com), the only choice we have in “Attachment Display Settings” is “full size” : http://www.keystone-europe.com/wp-content/uploads/2018/09/problem-full-size-media.jpg
It’s the case for the last five images on our media library (since 27th november 2017) but we can always choose other sizes for all the previous media.How can we find again please the choice of image sizes ?
Thanks a lot for your help,
Kind Regards
Ramses Team from France
Hey Jérôme,
Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardHey Rikard,
Thanks a lot for your answer, you’ll find temporary admin login and login URL in private content section.
Thanks for your help,
Best regards,
Jérôme – Ramses Team from France
Hi,
Thanks for that, I get the same problem on my end. Could you try regenerating the images using this plugin to see if that helps please? http://wordpress.org/extend/plugins/regenerate-thumbnails/
Best regards,
RikardHi Rekard,
We have installed and tried this plugin (regenarate thumbnails), but it seems does’nt work : http://www.keystone-europe.com/wp-content/uploads/2018/09/problem-attachment-display-settings-2.jpg
Can you try to use correctly this plugin or find another solution please ?
Thanks a lot for your help,
Best regards,
Ramses Team from France
Hi TechMyBiz,
The setting can be disabled by one of the plugins.
Please deactivate all the plugins and see if the issue remains.
Best regards,
VictoriaHi Victoria,
Thanks for your answer.
Unfortunatelly, it doesn’t work again, even though all the plugins are deactivated.
Any other ideas ?
Many thanks for your help,
Best regards,
Jérôme – Ramses Team from FranceHi,
This issue pops up if WordPress can’t generate thumbnails (i.e. see https://wordpress.stackexchange.com/questions/192524/add-media-only-shows-full-size-under-attachment-display-settings ). I installed the wordpress health checker plugin (to check the server environment) and I think the GD image module is missing or not activated. Please contact the server administrator/host and ask him to activate the module (otherwise wordpress can’t process images or generate thumbnails).
Best regards,
PeterHi Dude,
Thanks a lot for your help, we have activated this module and it works now!
Have a nice continuation,
Best regards,
Jérôme – Ramses Team from France
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