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  • March 23, 2018 at 9:23 pm #932117
    chaponnel

    Hello and thank you for your amazing theme which we have been using without issue for several years.

    Today we’ve updated to the latest version 4.2.6 and since then all new posts are not taking the Advanced layout created with the advance layout editor, nor does the advanced editor load by default when editing these posts.

    Existing posts are displaying without issue, however, on saving new posts the format returns to default view.

    March 24, 2018 at 9:44 am #932276
    Victoria

    Hey chaponnel,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    March 24, 2018 at 11:38 am #932305
    chaponnel
    This reply has been marked as private.
    March 26, 2018 at 7:42 am #932826
    Ismael

    Hi,

    Thank you for the info. There’s a lot of modifications in the child theme. Why did you copy the whole config-templatebuilder directory in it? Is it OK to deactivate the plugins while we work on the site?

    Best regards,
    Ismael

    March 26, 2018 at 2:20 pm #933003
    chaponnel
    This reply has been marked as private.
    March 26, 2018 at 10:52 pm #933222
    chaponnel
    This reply has been marked as private.
    March 27, 2018 at 6:09 am #933392
    Victoria

    Hi chaponnel,

    You need to know why the files are there and what modifications were for, since it may cause the same error in the future.

    Best regards,
    Victoria

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