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Posts
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Hi,
I tried to update Enfold from version 4.4 to 4.4.1., but I got an error message:
An error occurred while updating Enfold: Download failed. A valid URL was not provided.
I found the post below, but I couldn’t solve the issue yet.
First, I tried the solution mentioned by Günther:
Please replace enfold/framework/php/auto-updates/class-pixelentity-theme-update.php with
https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_4_1/class-pixelentity-theme-update.phpUnfortunately, it didn’t work.
Then I considered the solution mentioned by Yigit:
Could you please try updating the theme via FTP – https://kriesi.at/documentation/enfold/how-to-install-enfold
Therefor, I would have to login to the Envato account that was used to purchase the theme and download a zip file to update Enfold via FTP.
So I asked the host of my website, which bought Enfold for me, if he could give me the password of the Envato account he used to purchase the theme. Unfortunately, he couldn’t give me the password because it was the business account of his company he used to buy all the themes for his clients.
Instead, the host of my website suggested that I should create a new Envato account. Then he would agree to transfer the license of the theme Enfold he bought for me to my new account.
I wrote to the Envato customer success team and asked if it would be possible to transfer a license of Enfold to a new Envato account. Unfortunately, the answer was negative:
All purchases and licenses are bound to the account (since the license belongs to the account holder) and they are not transferable … you may go ahead and repurchase the item using your own account.
I’m quite willing to buy a new license of Enfold to replace the current one, but I don’t want to have to create my whole website again. I’m really worried to loose my data.
How can I replace the current license of Enfold by a new one without having to create the whole website again?
Best regards,
zizibe1Hey zizibe1,
When you buy the license you get the key which you add in the theme options and the website will work as it did, but now you will have the Envato account and will have control over it.
If you need further assistance please let us know.
Best regards,
VictoriaHey Victoria,
Thank you for your reply.
I created an new Envato account on themeforest.net, bought a new license of Enfold and went to Enfold Child > Theme Options, but I couldn’t figure out where to add the item purchase code. Could you please tell me what to do now?
Best regards,
zizibe1Hi,
If you want to enable automatic updates you need to generate an api key first (screenshot/instructions: https://kriesi.at/wp-content/themes/enfold/framework/images/layout/FIND_API.jpg ), then go to Enfold > Theme Options > Theme Update and paste the api key into the “Your Themeforest API Key” field. You also need to insert your themeforest username into the “Your Themeforest User Name” field.
Best regards,
PeterHi,
If you want to enable automatic updates you need to generate an api key first (screenshot/instructions: https://kriesi.at/wp-content/themes/enfold/framework/images/layout/FIND_API.jpg ), then go to Enfold > Theme Options > Theme Update and paste the api key into the “Your Themeforest API Key” field. You also need to insert your themeforest username into the “Your Themeforest User Name” field.
Best regards,
PeterHi,
If you want to enable automatic updates you need to generate an api key first (screenshot/instructions: https://kriesi.at/wp-content/themes/enfold/framework/images/layout/FIND_API.jpg ), then go to Enfold > Theme Options > Theme Update and paste the api key into the “Your Themeforest API Key” field. You also need to insert your themeforest username into the “Your Themeforest User Name” field.
Best regards,
PeterHi,
If you want to enable automatic updates you need to generate an api key first (screenshot/instructions: https://kriesi.at/wp-content/themes/enfold/framework/images/layout/FIND_API.jpg ), then go to Enfold > Theme Options > Theme Update and paste the api key into the “Your Themeforest API Key” field. You also need to insert your themeforest username into the “Your Themeforest User Name” field.
Best regards,
PeterHi Peter,
Thank you for your reply.
If I understand you correctly, I only have to replace the api key of the current license of Enfold by the api key of the new license of Enfold to replace the current license of Enfold by the new license of Enfold. Is that correct?
(If you wonder why I want to replace the license, please read my very first post above.)
Best regards,
zizibe1Hi zizibe1,
Yes, it correct, you just need to replace the key.
If you need further assistance please let us know.
Best regards,
VictoriaHi Victoria,
Thank you very much for your support.
It worked fine. Now I could update Enfold via FTP.
Can I add the new license of Enfold to this forum account or replace the old license by the new one?
Best regards,
zizibe1Hi,
You shouldn’t have to do anything additional to still have access to the support forum.
Best regards,
RikardHi Rikard,
Thank you for your reply.
OK. I was just wondering if this would be possible. But if I understand you right, it isn’t.
Best regards,
zizibe1Hi,
Thanks for the feedback, you are asking if you need to do something to still have access to the support forum, correct? If so then the answer is no, you don’t. If you should have any problems then you can simply contact us through the pre-sale form on the website.
Best regards,
RikardHi Rikard,
Thank you for your reply.
I’m sorry if I wasn’t clear enough. When I registered this forum account, I had to enter the purchase code of the license of Enfold. Now that I’ve bought a second license of Enfold, my question is if I could add the new license of Enfold to this forum account or replace the old license by the new one. Does this question make sense to you?
Best regards,
zizibe1Hi,
Ah ok, sorry for misunderstanding. You are free to register a new account with the new license if you like, if you just want to just keep on using your existing account then you don’t have do transfer anything. Hope that answers your question :-)
Best regards,
RikardHi,
Great, glad we could help. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardHi Rikard,
Thank you very much for your support.
You can close this topic now.
Best regards,
zizibe1
- The topic ‘Problem Updating Enfold’ is closed to new replies.