Problem updating a purchased theme without access to the original account

Dear Kriesi Team,

First of all, we apologies for using the Pre-Sales contact form to reach out. We are fully aware that support for the theme should be requested through your official help forum, but unfortunately, due to our specific situation, we cannot create a new thread there because do not have access to our original Purchase Code to register a new forum account and starting a conversation.

Many years ago, we purchased the WordPress theme Enfold and we are currently using version 4.6.3.1 of the theme.

We are in the process of updating the PHP version of our server, but the current version of the theme is not compatible with the new PHP version we are trying to install. To resolve this, we need to access the latest version of the theme and update it.

The problem is that the theme license is linked to an Envato account that we no longer have access to because it has been so long time since we purchased the theme, and therefore it is no longer available. For this reason, we cannot download the update for the theme and the child theme from that account.

We would like to know what options are available in this case. Is there an alternative way to obtain the theme update without having to purchase a new license?

We appreciate your help in advance, as we need to resolve this issue in order to complete the PHP update and maintenance of our server. We look forward to your response.

Best regards.