Viewing 11 posts - 1 through 11 (of 11 total)
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  • March 16, 2020 at 9:35 am #1193410
    Caiser_Souze

    Hi,

    I have a large site using Enfold.
    We have some problem and the site al lot of time crash completely, will be no more possible to access at the WordPress backoffice)
    I received a report document (in Italian) about the problem from the webhoster.
    I will share this file with admin so it will be easier to understand the problem.

    Probably this problem is far away of my knowledge and will try to find a solution.
    So any help is appreciated on this strange case…

    • This topic was modified 4 years, 8 months ago by Caiser_Souze.
    March 17, 2020 at 3:41 am #1193708
    Rikard

    Hey Caiser_Souze,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    March 17, 2020 at 10:12 am #1193744
    Caiser_Souze

    Hi Rikard,
    here you will find all data.

    Just to now:
    All WordPress updates are made (last version)
    Enfold: Last release version

    The problem was coming out with the latest WP + Enfold update
    At the same time I have installed Optimus, but now is uninstalled and deleted because I was thinking it could be a (new) plug-in problem.

    I can give you all more information, let me know.

    • This reply was modified 4 years, 8 months ago by Caiser_Souze.
    March 17, 2020 at 12:22 pm #1193774
    Caiser_Souze

    Hi Rikard,
    the situation was coming critical again with more that 15GB of log file and with the host support we don’t understand what’s happend.
    Due to this log file too heavy we decide to come back and restore the WordPress and theme situation 2 week before I made the update at latest versions and the problem came out.

    I will make a copy of the site and work on a copy and making again the update to try to recreate the problem and try to understad what’s happened if is there a WP last version – Theme problem or something like that. Or a file corruption during the update…?

    We keep in touch soon.

    Thanks so much for support.

    C

    • This reply was modified 4 years, 8 months ago by Caiser_Souze.
    March 23, 2020 at 4:09 am #1195336
    Ismael

    Hi,

    Thank you for the update.

    Did you enable database caching in your server? This issue is related to the theme’s Performance > File Compression settings, so to temporarily fix the issue, you should consider disabling the option and instead install a third party plugin such as Autoptimize or BWP Minify.

    If you want to keep the theme’s file compression settings, you can try this snippet in the functions.php file to remove the appended timestamp in the names of the merged files.

    function my_custom_merged_files_unique_id( $uniqid, $file_type, $data, $enqueued, $file_group_name, $conditions )
{
return 'my_stamp';
}
add_filter( 'avf_merged_files_unique_id', 'my_custom_merged_files_unique_id', 10, 6 );

    Best regards,
    Ismael

    March 23, 2020 at 10:39 am #1195408
    Caiser_Souze

    Hi Ismael,
    thanks so much for your feedback.
    At this time we are in a total lockdown here and is extremely difficult to restore the situation and test at this moment.
    I can’t have access to all data and host at this moment.

    I will keep in touch as soon as possible.

    Caiser

    March 24, 2020 at 7:34 am #1195662
    Rikard

    Hi Caiser,

    Thanks for the update. We’ll keep this thread open in case you should need any further help on the topic.

    Best regards,
    Rikard

    March 24, 2020 at 9:57 am #1195940
    Caiser_Souze

    Hi Rikard,

    Thank you for your kind answer.
    The hoster has a very limited support at this time due to the situation. Me too I had to organize myself and now working from home with limited resources. By us the situation is dramatic in these days (we are geographically near Italy in Switzerland). I will soon as possible try everything to understand what happens in this case ad find the possible problem.

    I wish you and your family members health and hope.

    Caiser (my name/profile in Envato)… Julien in the real life :)

    March 27, 2020 at 5:41 am #1198221
    Ismael

    Hi,

    Thanks Julien. This is indeed a very odd situation.

    The suggestions above should prevent the issue temporarily. Please let us know if we can be of further help.

    Take care.

    Best regards,
    Ismael

    May 20, 2020 at 9:28 am #1214588
    Caiser_Souze

    Finally! Hi Rikard, Hi Ismael.
    First of all sorry for this absurd period of time before answering you. This is due that I can’t have any access to any kind of Plesk and I depend from a second company to receive information or make any change to host and database + backups. So every operation are quite long, including the lockdown … time fly

    Problem solved.
    Performance > File Compression settings disable (Javascript) solved the situation immediately so the updated of the theme works like a charm and no problem anymore with the log file.

    May 21, 2020 at 8:19 am #1214920
    Rikard

    Hi Caiser_Souze,

    Great, I’m glad to hear that things are working normally again. Please let us know if you should need any further help on the topic.

    Best regards,
    Rikard

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