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  • August 26, 2020 at 5:17 pm #1240975
    tobiasfries12

    Dear enfold team,

    suddenly the enfold settings menu (the one with advanced theme options, colors, etc.) is not shown anymore.
    Also the button is grey, so I can’t save content from the only page which is shown (the start page selcting page where you can upload a logo).

    My configuration:
    Just updated to WP 5.5 and using a multi language configuration with subfolders.
    Enfold in version from December 2018

    Have you heard anything about this problem?
    Thanks a lot, would be a great help,
    best regards,
    Tobias

    August 26, 2020 at 5:37 pm #1240981
    tobiasfries12

    SOLVED:
    It was indeed the Word Press 5.5 version.
    So I downloaded a plugin named “WP downgrade” and reinstalled the WP version 5.4.2

    NOTE:
    Since I use a multisite, I had to do in in the FIRST of all sites, the one without a subfolder.

    STRUGGLES:
    I tried before in the others, but then I saw in “examine page”, that the plugin overwrites the version parameter in the post parameter with the desired version. Actually pretty cool. No need for using my emergency database backup. However: Better do a backup…

    Good luck.

    August 26, 2020 at 11:58 pm #1241035
    Jordan Shannon

    Hi,

    I’m glad this was resolved. Did you need additional help with this topic or shall we close?

    Best regards,
    Jordan Shannon

    August 27, 2020 at 8:59 am #1241129
    tobiasfries12

    For me it’s fine, but I assume that this will affect many people.
    And since we can’t stay just with WP 5.4.2 we all hope for a fix from Enfold to make it running with 5.5

    August 29, 2020 at 12:45 am #1241723
    tobiasfries12

    Do you think you will do anything about the WP 5.5 issue?
    Because in other case anyone will know that those pages with Enfold have max. WP 4.5.2 and can use this…
    Thanks :-)

    August 29, 2020 at 5:03 am #1241747
    Rikard

    Hi Tobias,

    Other users have had the same problem as you, but we still haven’t been able to reproduce the issue locally. In the cases where we have seen it on customer sites, then problem has been jQuery issues coming from third party plugins. Deactivating those plugins has solved the problem. So in short, this is not a theme problem.

    If you want us to have a closer look at your problem then please copy your site to a staging site and update there, so that we can see the actual problem.

    Best regards,
    Rikard

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