Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • August 12, 2021 at 10:49 am #1316409
    giorgiosilvia

    in one of my site Images don’t appear, slider don’t appear , back ground images don’t appear all of these thing after update.
    I have already deactiveted all plug in

    could u help me please

    thanks

    August 12, 2021 at 1:54 pm #1316445
    Yigit

    Hey,

    Thanks for contacting us!

    Could you please create temporary admin logins and post them here privately so we can look into it? :)

    Regards,
    Yigit

    August 12, 2021 at 5:34 pm #1316477
    giorgiosilvia

    yes for sure

    thanks

    August 13, 2021 at 9:43 am #1316570
    Yigit

    Hi,

    I have disabled JS file merging and compression in Enfold theme options > Performance tab, cleared cache and then re-enabled it and that helped. Please review your website :)

    Best regards,
    Yigit

    August 13, 2021 at 10:21 am #1316582
    giorgiosilvia

    Yigit, Thanks so much

    I understod what you have done, but could you explain me what was the matter, please?

    August 13, 2021 at 10:22 am #1316584
    giorgiosilvia

    Yigit, Thanks so much

    I understood what you have done, but could you explain me what was the matter, please?

    August 13, 2021 at 10:30 am #1316590
    Yigit

    Hi,

    Apparently cached version of compressed files were in use. Disabling compression and clearing cache corrected it :)

    Best regards,
    Yigit

    August 13, 2021 at 3:03 pm #1316639
    giorgiosilvia

    thanks so much

    August 13, 2021 at 3:16 pm #1316643
    Yigit

    Hi,

    You are welcome! :)

    For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

    If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

    Enjoy the rest of your day!

    Best regards,
    Yigit

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Viewing 9 posts - 1 through 9 (of 9 total)
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