Viewing 12 posts - 1 through 12 (of 12 total)
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  • July 6, 2019 at 7:36 pm #1116320
    guenda84gg

    Hi there,
    thanks for supporting us.
    The website where I’m working on is “www.edizionikalos.com”.
    I have a problem when I use the Empty Cart. If my cart is empty I can see the button with something written inside “ritorna al negozio” (BACK TO SHOP). But if I put something in the cart and then I delete the products, i see the button with “ritorna al negozio” written out of the button. I have notice, looking at the code inspecting the page, that there’s a problem with the code.
    In the wrong page is
    <p class=”return-to-shop”>

    Ritorna al negozio </p>
    In the correct way (when the cart is empty from the beginning) is
    <p class=”return-to-shop”>

    Ritorna al negozio     </p>

    So the problem is that in the first case close before “Ritorna al negozio”, in fact if I change it in the page from “INSPECT” it works.
    Then I tried to make a check to the page and I’ve opened , from /www.edizionikalos.com/wp-content/plugins/woocommerce/templates/cart, the cart-empty.php and I’ve seen that the code is correct here.

    So i’m trying to figure out what to do for correcting this error. Could you please help me? Really I don’t know what to do now. Do you have any solutions to give? Hope you can help :)

    Thanks a lot (I’m attaching two screenshot for the code that I see in the different pages)
    https://ibb.co/LN3jBDQ this is the wrong page
    https://ibb.co/ZSb5Fvf this is the correct page

    Guendalina

    July 9, 2019 at 6:44 am #1116925
    Nikko

    Hey guenda84gg,

    Thanks for giving us both admin and ftp access.
    Trying to isolate the issue which includes disabling the plugins will affect your visitors and customers on your live site and disrupt their shopping experience.
    Can you try to create a staging site instead? where we can test this, basically it’s just a duplicate of your site placed on your subdomain, here’s an article that teaches how to create it: https://themeisle.com/blog/wordpress-staging-site/

    Best regards,
    Nikko

    July 10, 2019 at 1:16 am #1117234
    guenda84gg

    Hi there,
    Thanks for your support and your fast answer. I’ve done as you told me and I have created the staging site but it seems impossible to enter. I receive this error “Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator at (Email address hidden if logged out) to inform them of the time this error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.”
    I’m not at such an expert level to solve this kind of problem. Could you please help me? I don’t know what to do and I don’t want to disappoint my client.
    I know you can understand me,

    Thanks a lot
    Guendalina

    July 10, 2019 at 6:33 pm #1117528
    Victoria

    Hi Guendalina,

    Can you please check server log for error?

    Here is how to find it: http://snapcreek.com/blog/wordpress-error-log-friend/

    Best regards,
    Victoria

    July 10, 2019 at 8:35 pm #1117587
    guenda84gg
    This reply has been marked as private.
    July 12, 2019 at 8:19 am #1117964
    Nikko

    Hi guenda84gg,

    I’ll try to create a staging site via WP Staging plugin.
    If it fails then please give us cpanel credentials and post it in private content, so it’s only visible to you (thread creator) and the moderators.

    Best regards,
    Nikko

    July 12, 2019 at 8:46 am #1117975
    Nikko

    Hi guenda84gg,

    I see what you meant now, staging process was successful but the stage site itself returns an Error 500.
    Please provide the cpanel credentials and please put it in private content.

    Best regards,
    Nikko

    July 14, 2019 at 11:48 pm #1118631
    guenda84gg
    This reply has been marked as private.
    July 17, 2019 at 11:03 am #1119502
    Nikko

    Hi Guenda,

    Thanks for the cpanel access and I apologize for the delayed response.
    I was checking it out and noticed that the dev folder (staging) and its content was already installed, I also tried too enable wp debugging but it doesn’t create error logs, the database seems fine as well.
    Maybe you can seek assistance for your webhost for it since I could not find any lead. For the meantime I’ll try install and test on the plugins you’re using and try to figure out what’s causing the issue on my local server.

    Best regards,
    Nikko

    July 22, 2019 at 5:51 am #1120748
    Nikko

    Hi Guenda,

    I tried to check multiple times including the theme files and plugin files and I could not reproduce this on my end.
    Where did you add ‘Ritorna al negozio’?

    Best regards,
    Nikko

    July 23, 2019 at 2:19 am #1121078
    guenda84gg
    This reply has been marked as private.
    July 24, 2019 at 5:13 am #1121369
    Nikko

    Hi Guenda,

    I see, I thought it was added in Loco Translate plugin.
    I tried to check your settings few more times and found out that w3 total cache is causing the issue.
    If you deactivate it, the button shows correctly, purging out the cache doesn’t seem to resolve (maybe it’s not working properly).

    Best regards,
    Nikko

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