Viewing 10 posts - 1 through 10 (of 10 total)
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  • November 13, 2023 at 11:55 am #1425431
    paoluccimarketing2015

    Good morning, when I browse a site that has your “headline translator” tool with Chrome it works. But if I activate the instant translator of the Google browser it shows lines of css code. I attach image. How can I solve this problem?

    https://www.bandonenyc.com/wp-content/uploads/2023/11/Bandone.jpg

    November 14, 2023 at 5:35 am #1425529
    Ismael

    Hey paoluccimarketing2015,

    Thank you for the inquiry.

    The screenshot above is not accessible. Would you mind uploading it again using platforms like Savvyify, Imgur or Dropbox? Here are the steps to follow:

    1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
    2.) Locate the option to upload a file or an image.
    3.) Select the screenshot file from your computer or device and upload it to the platform.
    4.) After the upload is complete, you will be provided with a shareable link or an embed code.
    5.) Copy the link or code and include it in your message or response to provide us with the screenshot.

    Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.

    Best regards,
    Ismael

    November 14, 2023 at 9:58 am #1425541
    paoluccimarketing2015

    Ok thanks, here the screenshot: https://we.tl/t-b6OWZIxZfH

    November 15, 2023 at 5:39 am #1425646
    Ismael

    Hi,

    Thank you for the screenshot.

    We may need to login to the site in order to check the issue further. Please provide the login details for an admin account in the private field.

    Best regards,
    Ismael

    November 16, 2023 at 11:29 am #1425743
    paoluccimarketing2015
    This reply has been marked as private.
    November 18, 2023 at 9:59 pm #1425944
    Mike

    Hi,
    Thank you for your patience and the link to your site with the screenshot, but I’m not able to reproduce this, please tell us if you are using Mac or Windows and the version of Chrome that you are using. I tested on Windows with Chrome v119.0.6045.160 (Official Build) (64-bit)

    Best regards,
    Mike

    November 20, 2023 at 11:23 am #1426050
    paoluccimarketing2015

    I use Mac
    Chrome Version 119.0.6045.159

    November 21, 2023 at 5:02 am #1426113
    Ismael

    Hi,

    Did you change the default language? The issue doesn’t occur even when we translate the page to a different language. We checked the site on Chrome MacOS. Please refer to the screenshot below.

    Screenshot: https://1drv.ms/i/s!AjjTfXSRbKTvgrdm7TCMYxN07Rm9eQ?e=u1n208

    Best regards,
    Ismael

    November 27, 2023 at 9:23 am #1426511
    paoluccimarketing2015

    Hello,
    we’ve tried using other devices and we still have the same problem, I’ll attach a video so you can understand more what the bug is
    This was captured on Chrome 119.0.6045.159 on a Mac Mini Late 2014 running MacOS 10.15.7

    November 28, 2023 at 7:24 am #1426579
    Ismael

    Hi,

    Thank you for the update.

    We can now reproduce the issue, but we are not yet sure what is causing it. It seems like the browser automatically adds the HTML tags after translation. And when you perform the translation while the text is rotating, it also leaves the rotated text in the element and makes it static, duplicating the text. Unfortunately, we can’t control the behavior of the browser translator, so we may not be able to assist you further.

    Best regards,
    Ismael

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