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  • June 25, 2024 at 12:18 pm #1458572
    cuccarini

    Hello,

    I hope everything is going well there, after the last upgrade of woocommerce and some plugins, the site https://www.fishesinvasion.com/ remained stuck on the preload image and neither the home nor the shop pages are shown. I’ve tried deactivating several plugins but the problem persists… can you help me understand how to fix it? Luckily the backend is working normally, so you can log in to check the situation.

    Since e-commerce is blocked, the customer is not very happy.

    A thousand thanks
    Andrea

    • This topic was modified 3 months ago by cuccarini.
    June 25, 2024 at 8:32 pm #1458740
    Rikard

    Hey cuccarini,

    Thanks for the login details. Did you try to deactivate all plugins except Woo, and active the parent theme? If not, then please try doing that. You might want to restore a backup and copy the current site to a staging site if the site is active and has customers. If you need further help then please share server error logs with us.

    Best regards,
    Rikard

    June 26, 2024 at 5:39 pm #1459656
    cuccarini

    Hello,

    I found the problem is related to this plugin “Variation Swatches for WooCommerce” this implement Advance features of Variation Swatches for WooCommerce. Version 2.0.31 | By Emran Ahmed”. The Pro versione create a fatal error on the website, so I disabled this before.

    Thanks

    • This reply was modified 3 months ago by cuccarini.
    June 26, 2024 at 8:45 pm #1459781
    Rikard

    Hi,

    Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

    June 27, 2024 at 1:27 pm #1459857
    cuccarini

    Ok, you can close the ticket.
    Thanks

    June 27, 2024 at 6:29 pm #1459875
    Rikard

    Hi,

    Thanks for letting us know. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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