Viewing 7 posts - 1 through 7 (of 7 total)
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  • March 12, 2021 at 7:43 pm #1287858
    TommasoCarmenati

    Hello,
    I uploaded to enfold version 4.8.1 but as soon as I change something in the enfold settings I have functional and structural problems in the website (color section in the home page, burger menu in smartphone etc).
    How can I do?
    Thank you

    March 13, 2021 at 2:33 pm #1287989
    Victoria

    Hey TommasoCarmenati,

    Could you please attach some screenshots of the issue?

    Best regards,
    Victoria

    March 13, 2021 at 3:28 pm #1288021
    TommasoCarmenati

    Hey Victoria,
    Thanks for your assistance. I don’t know how ti attach images here. Anyway you can go here https://www.unagoccianelloceano.org/ or here https://www.unagoccianelloceano.org/movimento-umano/ and you can find two examples of the issue. Anyway in the private content section I’ve already provide you the link to my website and the login credentials. Let me know because it’s long time that It doesn’t work

    March 14, 2021 at 3:07 pm #1288102
    TommasoCarmenati

    Hello,
    Can anyone answer?

    March 15, 2021 at 8:25 am #1288210
    Nikko

    Hi TommasoCarmenati,

    Thanks for giving us admin access.
    It seems the cached version of the merged and minified js file is still served which causes some error.
    We have disabled both Javascript file merging and compression and CSS file merging and compression to fix the issue, please wait for a few or several days before enabling it again.

    Best regards,
    Nikko

    March 15, 2021 at 9:08 am #1288219
    TommasoCarmenati

    Hi Nikko,
    Thanks a lot for solving the problem.
    I nave 3 other questions related to this problem:

    1) do you suggest to update WordPress to 5.7 or not? Is It compatible with enfold 4.8.1?

    2) now, can I change the enfold settings or I have ti wait for It?

    3) Yesterday I wanted to renewed the support but unfortunately I made a mistake and I bought another enfold theme. Can I have the refund of the theme and mantain Just the support? In which consists the support? The possibility of tell to kriesi team problems related enfold theme?

    Thanks you

    March 15, 2021 at 3:14 pm #1288308
    Nikko

    Hi TommasoCarmenati,

    1. Yes and it is compatible, I’m using WP 5.7 and Enfold 4.8.1 on my local server and I don’t have any issues.
    But if you experience any issues, go to Enfold > Performance > then disable Javascript file merging and compression and flush out cache from any caching plugins.
    Also make sure to have a backup first :)

    2. You can change the settings without any issues except Enfold > Performance > Javascript file merging and compression, you can try to enable it now then check, if it’s all good then you can keep this enabled otherwise just disable it again.

    3. We don’t handle the sales in the theme, I would suggest trying to contact first the Themeforest/envato support.

    Best regards,
    Nikko

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