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  • May 17, 2021 at 9:19 pm #1300814
    sasserp01

    After a recent site update I’m seeing these JS errors… https://puu.sh/HHqgU/c8eb940dcf.png. The media page shows nothing – https://puu.sh/HHqiD/ec1f159b51.png.

    I have deactivated all plugins, but that doesn’t fix the issue. When I do switch the theme to the default 2021 theme then the media uploader works so this leads me to believe that there is an issue with the theme of some sort. I’m running WordPress version 5.7.2 and Enfold Version 4.8.2.

    May 17, 2021 at 11:33 pm #1300829
    Nikko

    Hi sasserp01,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

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