Viewing 10 posts - 1 through 10 (of 10 total)
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  • May 26, 2016 at 6:54 am #638519
    stefpasi

    After that I have migrate the site, from one server to the other, I can not make change in the backend.
    Because I can not see properly when I try modify the site in Advanced Editor. Why?

    Please help me

    Thank you

    May 26, 2016 at 7:30 am #638545
    Vinay

    Hey stefpasi,

    I checked for the issue. Except on the homepage the Advanced layout builder works fine on all other pages i tested.

    It’s possible during migration some settings are not migrated correctly or you are having a plugin conflict.

    First let’s try and check if there are any plugins in conflict

    To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    If this do not sort out the issue and you are able to work with advanced layout builder on all pages on the old server please migrate it with a plugin like wordpress.org/plugins/duplicator/

    We await your test results.

    Best regards,
    Vinay

    May 26, 2016 at 9:06 pm #638963
    stefpasi

    To make the restoration of the site I used the Plugin UpdraftPlus installed on the new version of WordPress 4.5.2.
    While restoring I have seen this Alert:

    “… .Caution:
    the site in this backup was performed on a web server with version 5.6 of PHP.
    Significantly this is newer than the server on Which you are now restoring (version 5.5.9-1ubuntu 4.17). Should you proceed only if you can not upgrade the current server and you are confident (or willing to risk) That your plugins / themes / etc. are compatible with the older version of PHP. Any request for support to do with PHP Should be raised with your web hosting company …… ”

    My test server is (development server):
    Version PHP : 5.6.20 – Version MySQL: 5.6.26

    Hosting web server (where is the problem):
    Version PHP : 5.5.9-1ubuntu4.17 – Version MySQL: 5.5.5

    Now, is it possible for this version of PHP that it been installed on the server (ver. 5.5.9-1ubuntu 4.17) to make this problem?
    Because it was that. I should ask to upgrade at my hosting company!

    Thank you for your help

    Best regards

    • This reply was modified 8 years, 6 months ago by stefpasi.
    May 27, 2016 at 7:06 am #639121
    Rikard

    Hi,

    I think asking your hosting provider for an upgrade would be the best way forward yes, please let us know if you should need any more help on the topic.

    Thanks,
    Rikard

    June 9, 2016 at 12:16 pm #645394
    stefpasi

    In advaced layout there is a spinning gear icon and I can not do any modify!
    How can I solve this problem?
    Only for four pages and for the rest of the website is alright.
    I tried to exclude all plugins but without solving the problem.
    Can you help me please
    Thank you

    Best Regards

    June 10, 2016 at 12:35 am #645870
    Vinay

    Hi,

    You have another ticket open for the same issue please let us know which ticket you like us to reply on? Multiple tickets for same issue will slow down the process and we can keep the focus on the main topic :)

    Best regards,
    Vinay

    June 10, 2016 at 1:19 am #645894
    stefpasi

    If it is possible for the other ticket, I apologize for the mistake

    June 11, 2016 at 6:21 am #646457
    Rikard

    Hi,

    Login details are not working for me, could you check please?

    Best regards,
    Rikard

    June 11, 2016 at 8:01 am #646483
    stefpasi

    Done, now it is ok
    He has already answered another moderator at “#645515”

    • This reply was modified 8 years, 5 months ago by stefpasi.
    June 11, 2016 at 10:06 pm #646671
    Vinay

    Hi,

    Great it’s working for you now :)

    We will close this ticket. Thank you for using Enfold.

    Best regards,
    Vinay

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