Viewing 7 posts - 1 through 7 (of 7 total)
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  • June 8, 2015 at 8:45 pm #456324
    brianzajac

    Hello Enfold Team,

    Your theme works great, but I have a military account and they are running old browser versions. I’ve told them about their security risks, but it’s too difficult for their network to keep up to date with the latest browser versions. Based on initial talks, I will need Enfold version 3.0.4 but I am getting that verified in a few days. Since your contact form specifically states to ask support questions on this forum (http://kriesi.at/contact), can you help me by providing a previous version? Thanks!

    • This topic was modified 9 years, 6 months ago by brianzajac.
    June 9, 2015 at 7:53 am #456488
    Ismael

    Hey Brian!

    Thank you for using Enfold.

    We can provide an older version of the theme but please be aware that this version is not going to work properly on latest versions of WordPress. You may need to use WP version 4.0 or lower. You can download the theme here: http://bit.ly/1MDKUY4

    Regards,
    Ismael

    June 10, 2015 at 6:49 pm #457456
    brianzajac
    This reply has been marked as private.
    June 11, 2015 at 9:52 pm #458050
    brianzajac

    Any updates? We’re now starting to look into other themes if we can’t find a solution.

    June 12, 2015 at 9:19 am #458263
    Ismael

    Hi!

    By browser version, which versions specifically? Note that the theme is compatible with IE8 or higher, chrome, firefox, safari and opera. I checked the site but it’s not using Enfold. If you have the time, please provide screenshots of specific issues.

    Cheers!
    Ismael

    June 16, 2015 at 3:52 pm #460102
    ctoccoe

    The following are screenshots from:
    IE v9.08112.16421
    http://50.87.248.183/~ctocgov/wp-content/uploads/2015/06/IE9_08112_16421.png
    FF v38.0.5
    http://50.87.248.183/~ctocgov/wp-content/uploads/2015/06/ff38_0_5.png
    Chrome v26.0.1410.64m
    http://50.87.248.183/~ctocgov/wp-content/uploads/2015/06/Chrome26_0_1410_64m.png

    As you can see it’s not necessarily a browser issue. Something is restricting the page from rendering properly.

    June 17, 2015 at 2:08 pm #460774
    Ismael

    Hi!

    Thank you for the screenshots.

    1.) I checked the site on IE8, a much older version than IE9 but it looks fine. Please try to disable or enable compatibility mode.

    2.) On firefox, same version, this is what it looks like:

    3.) On chrome, unfortunately, there is no way for us to check that. That version is 20+ lower, patch on year 2013, than the latest release of chrome. Is there no way you can upgrade the chrome browser?

    Note that we can’t provide support for lower version of the theme. Please hire a freelance developer or contact codeable in order to fix these issues: http://kriesi.at/contact/customization

    Best regards,
    Ismael

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