Viewing 6 posts - 1 through 6 (of 6 total)
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  • April 23, 2019 at 3:34 am #1093489
    lmackinnon

    Hi,
    I created a post, using the advanced layout builder.
    I’ve been editing the post and saving drafts.
    When I click preview, it’s hung up on generating a version of the post from days ago.
    I’ve tried this after logging in on two different browsers, and I get the same issue – so I don’t think it’s a browser caching problem.
    What could be causing this … and how do I get Preview to work properly for my posts that aren’t published yet?

    April 23, 2019 at 10:11 am #1093597
    Rikard

    Hey lmackinnon,

    Are you using the WordPress block editor? If so then please try to switch to the classic editor in the main page of the theme options to see if that helps.

    Best regards,
    Rikard

    April 23, 2019 at 1:45 pm #1093658
    lmackinnon

    As I mentioned I was using the Enfold Advanced Layout Builder. If by the WordPress Block Editor you mean the Guttenberg one, then no I don’t believe I was using that.
    If I switch from the ALB to the Default editor, and then click preview, it does the same thing (loads the old page as the Preview). Do I need to make a change in the default editor, and save that?
    I did notice that in the Default editor it says one of the blocks is not resolving (see link to screenshot in private section)
    If you mean something else by “try to switch to the classic editor in the main page of the theme options to see if that helps” then could you let me know more specifically exactly what you’d suggest I do.

    Thanks!

    April 24, 2019 at 3:49 pm #1094033
    Victoria

    Hi lmackinnon,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Victoria

    April 27, 2019 at 4:08 am #1094868
    lmackinnon

    I have provided a link for a temporary login for 3 days. Let me know if you need more time.

    April 29, 2019 at 6:52 pm #1095428
    Victoria

    Hi lmackinnon,

    Please try using it now. You had the Gutenberg chosen in the Theme options. I switched it to the Classic editor.

    Best regards,
    Victoria

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