Preloader not preloading

Hi Mike,
thank you for your reply.
I see you’re referring to the color section fallback image, which was accidentally removed.
That image has been replaced after your warning (see Private Content) but the problem has been not solved.
In fact I’m talking about the background video of the first color section in my homepage (see Private Content).
The video is still loading for a while after the preloader screen disappears and, after loading, it is perfectly visible.
I would like the video to be loaded completely during the preloader not after.
For more clarity I prepared an image showing the loading sequence of the homepage (see Private Content): the screen 2 should not be there if the content of the screen 3 is preloaded in the screen 1.

Looking forward to get your reply about that.
Best regards

Hi Mike,
thank you again for your suggestion but I do not use any cacheing plugin.
Anyhow I disabled all the plugins and they don’t seem to interfere with that issue.
Could you please provide a concrete solution for that, because it looks like the preloader is not working properly.

Best,

Hi Victoria,
thank you for replying.
Since the pre-loader function should be to load the whole page content before showing it (Oxford dictionary definition is “Load beforehand”), allow me to say that your statement “The preloader is working properly, since it shows that the video is still loading.” is merely a paradox because of its inconsistency.
Again: the pre-loader should end when all the elements in a page (video included) are loaded, not before. This is not a point of view and it’s not happening in my case. Therefore I’m here to ask you again: could you please try to find a solution (and I mean something concrete, like code, not just puns) to my problem?
I’ve bought Enfold many times for my clients over the years also because of its (till now) flawless support service, so please try understand how frustrating can be to get as an answer just the negation of the problem.
Thanks in advance!

Hi John,
thank you for checking. I can see myself that there is a problem with the video, that’s why I’m writing here for several days.
Can you also please suggest a solution for that? What do you think exactly the problem is?
I’m asking because it was working fine before I loaded several portfolio items in the masonry element below the video.
I also noticed that not all the 28 masonry elements are shown after the page is supposedly pre-loaded by the pre-loader.
I have some years of experience dealing with websites and I believe that the only problem here is that the page is a bit heavy and (I say it again) the pre-loader is not loading ALL the content before showing it.

If you look carefully, after the blue pre-loading overlay, there is still a spinning wheel in the browser tab. The rest of content (both video and portfolio items in the masonry) is finally shown only after that wheel disappears, that means when the page has fully loaded.
That’s the reason why I still keep thinking that the pre-loader is not pre-loading my page content = it’s not working properly.

Now, after several messages to 3 different support people, I will put it differently:
I contacted the support to get a SOLUTION in terms of code or at least an admission that there’s a problem which you can’t solve and I will have to hire a freelancer developer for that. I’m just asking you to make an effort and try to provide a decent support service (which has been paid beforehand in the theme’s price) instead of going around in circles with obvious, useless and unsatisfactory replies.
Then, if you have no clue, please just hand it over to a more expert colleague (maybe a skilled developer such as Ismael) because the way you guys are handling this issue until now is becoming really frustrating.

Thanks and best wishes.

Hi Victoria,
thank you for the explanation. I can still see a contradiction in your statement “Preloaders do not preload content“. Furthermore – at least in my world – “pretty gifs” are not called pre-loader but just “pretty gifs”, otherwise someone can misunderstand their function.
After this clarification, I’m not asking here to optimize my content, that’s pretty obvious.
If the content is heavy that’s my business, the pre-loader will take 10 minutes to load it, I don’t care, but it has to do its job properly.
In fact, video apart, also Masonry elements are not pre-loaded. I’m asking why something claimed to be a pre-loader is not pre-loading my content, plain and simple. Can you please explain that with some concrete motivations?
Do you have any notion of php, javascript, css or coding in general?
I would like to hear the opinion of an expert, as in previous cases here on the support forum, not just some pretty empty games of words.
Also, please don’t count how many times you and your colleagues helped me before, since this is a prepaid service and I can ask as many questions as I need until the service expires.
I would like to remark that in the last year I purchased for my clients at least 5 Enfold licenses (I can list them one by one if you want), because of the powerful features of the theme and also because of the efficiency of the support. I can’t say that in your case.
If your not happy with my questions – or rather unqualified to help me concretely – I would gladly have a short chat with your supervisor, to clarify this unpleasant situation, because I still believe that Kriesi support is overall very good.

Best regards

Thank you Yigit!
I will try and let you know. I’m also optimizing further the content.

Best