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  • April 26, 2018 at 2:07 pm #947277
    HypnosisPraxis

    Hi,
    I tried to upload my own animated loader image -> works
    But on the page I see now your loader and mine. I’ve disabled mine again
    Thanks

    Uli

    April 27, 2018 at 11:11 am #947829
    Victoria

    Hey HypnosisPraxis,

    Please enable it again. We need to see the issue.

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    May 3, 2018 at 1:04 pm #950733
    HypnosisPraxis

    here you go

    May 4, 2018 at 10:56 am #951512
    Victoria

    Hi HypnosisPraxis,

    Can you please upload your preloader?

    Which version of php are you running?

    Best regards,
    Victoria

    • This reply was modified 6 years, 7 months ago by Victoria.
    May 8, 2018 at 7:51 am #953189
    HypnosisPraxis

    Hi,
    the loader image can be found here:
    https://hypnosis-praxis.de/wp-content/uploads/2018/04/loader.gif https://hypnosis-praxis.de/wp-content/uploads/2018/04/loader.gif
    It’s already uploaded. I don’t want to activate this one too, because I don’t know when you have time to check the problem and I don’t want my visitors to see two loaders. You can enable it if you want to while you check the settings.

    Thanks a lot for your support

    Uli

    May 9, 2018 at 3:09 pm #953965
    Ismael

    Hi,

    Thanks for the update. That option is supposed to add a logo above the preloader. We added this code in the Quick CSS field to remove the default preloader.

    #top .av-siteloader {
    display: none !important;
}

    Best regards,
    Ismael

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